Operations Supervisor
1 month ago
*This is a hybrid (home office with some travel) position.
About this Role
Belle is looking for a full-time Regional Manager; In-home Service Operations to manage our Belle Technicians (BTs), and all associated operations. The perfect candidate for this role will have a passion for efficient and effective operations as well as an ability to multitask, recruit, manage, and mentor teammates. The Regional Manager is expected to report on all regional operations and manage the regional P&L to specific benchmarks. This critical role will effectively be in charge of a $1M+ business and 20+ direct reports, who are seeking to better their careers and serve others.
Responsibilities:
- Own and report on regional staffing forecast needs, and ensure adequate supply for future growth
- Create clear region-specific BT recruiting guidelines to ensure that high quality, and capable candidates are interviewed and create a viable BT Pipeline
- Effectively manage all regional Belle Technician operations, including:
- Lead onboarding and training efforts
- Manage BT appointment optimization
- Optimize equipment procurement procedures
- Ensure BT performance levels are meeting or exceeding expectations
- Resolve BT issues in a timely manner
- Develop and drive positive culture throughout Belle Technicians
- Report on the efficiency and effectiveness of your region’s operations
- Work with different departments (e.g., HR, Engineering, Enrollment, Member Experience) to ensure strong internal communication
Experience, Skills, & Personality:
- ~3-5 years of operational and/or staffing management; preferred experience in startups and/or launching new business divisions
- Track record of building a strong operational structure in a new market
- Ability to manage, track and report on regional performance, including both operational and financial metrics
- Strong data and analytics skills
- Experience recruiting, managing, coaching and retaining employees
- Exemplary communication skills
- A natural delegator who has the ability to call on other team members when help is needed
- Proven team management success; and strong problem solving and organizational skills
- Comfortable navigating new and ambiguous situations
- Adhere to any and all company policies and standards while holding others accountable as well
Benefits:
- Health, dental and vision benefits
- 401k
- PTO and Sick Time
- Flexible work environment
- Opportunity for significant career growth and expansion of responsibilities
- Ability to reshape an industry and protect lives
- $58,000 with bonus potential
About Belle
Belle is a tech-enabled network of Advanced Nail Technicians, or “Belle Technicians,” who provide engaging, in-home therapeutic foot care to Medicare Advantage members. Our team is revolutionizing the foot healthcare paradigm, from disorganized reaction to thoughtful prevention. Belle’s regular in-home visits result in relationship-based care, whole health insights and an intelligent early warning system that significantly reduces total medical spend. We proudly protect the feet, independence and lives of those we serve, all while creating an amazing experience in the home, where patients relax and feel special.
The Belle culture is defined by its kindness and passion. It is important that all teammates feel included, respected and motivated about the work they do. Belle is rapidly growing, which presents each team member with incredible opportunities for the future.
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you.
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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