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Student Finance Trainer
3 months ago
POSITION SUMMARY:
The Student Finance Trainer facilitates learning and development experiences across the organization, specializing in federal financial aid, student accounting, and compliance. This candidate must be intrinsically motivated, customer-focused, and adapt to an ever-changing environment.
ESSENTIAL FUNCTIONS
- Surveys, creates, and implements creative complaint training materials to support and reinforce the student finance department.
- Facilitates and leads in-person, hybrid, and remote experiential learning programs emphasizing the learning & development strategy for Financial Aid, Student Accounts, and Compliance.
- Keep up-to-date with federal, state, and institutional regulations integrating into relevant training modules.
- Partner with subject matter experts and the Eagle Institute team to assist with, course set-up and maintain course integrity by auditing, testing, and updating curricula regularly
- Serve as support/resource to associates seeking resources, clarification, and documentation for the Student Finance Department.
- Maintenance of training documents, tools, and repositories.
- Other special projects as assigned.
PRIMARY ACCOUNTABILITIES:
BEHAVIORAL EXPECTATIONS (As referenced on The Post Way of Life – Associates’ Daily Commitments)
We expect our associates to CARE (Connect-Assess-Resolve-Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.
We CONNECT. We believe relationships matter. Not only do we believe relationships matter, we know there is a direct correlation between the quality of our relationships and the quality of our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health.
We ASSESS. We take the time to understand why something happened entirely; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and value to the tribe. When we encounter conflict, we first seek to understand and be understood – and always with respect.
We RESOLVE. We generate the trust of our colleagues, students, regulatory bodies, and our more significant communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.
We EXCITE. “Making It Personal” is the experience we promise to each student and associate in every interaction. Excite is the heart of our experience. We find ways to be resourceful and helpful to Wow, Amaze and Delight others. We embrace change, take risks and innovate. We celebrate successes and recognize the accomplishments of others.
MINIMUM QUALIFICATIONS & COMPETENCIES
To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
- Minimum of an associate degree, bachelor’s degree preferred
- Minimum of 3 years of Financial Aid/Student Finance demonstrated experience
- Minimum of 1-2 years of management or learning & development demonstrated experience
- Excellent verbal and written communication skills
- Adept at listening, questioning, explaining, and providing feedback in a constructive manner
- Creative and innovative thinker; MUST BE A FAST LEARNER with high comprehension skills.
- Demonstrated history of training, enthusiasm for lifelong learning, actively conscientious
- Working knowing and experience with Microsoft Office and Office365 products, video conferencing software, graphic design, and other learning and development software
- Excellent communication, motivational, and interpersonal skills, flexibility, and outstanding customer service attitude and attention to detail
- Works professionally, independently, and collaboratively in a remote office environment
- Take initiative, organize and prioritize tasks, and manage one’s time to meet deadlines.