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Front of the House Supervisor

4 months ago

Morrisville, United States Grove Bay Hospitality Group Full time
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to:
  • Restaurant Management Team

Responsibilities:
  • Advancing the Grove Bay Mission Statement and Core Values
  • Delivering exceptional hospitality to all guests
  • Upholding all core Standard Operating Procedures
  • Coaching in the moment of hourly team members
  • Training and development of new team members
  • Handling any guest issues that arise in a respectful manner
  • Following all opening and closing procedures
  • Cash handling following Grove Bay SOP
  • Ability to expedite in adherence with the Grove Bay SOP
  • Strong understanding of all operational systems Toast, OpenTable, R365
  • Maintaining cleanliness and sanitation of the restaurant ensure the restaurant is showroom ready at all times
  • Must work a minimum of six hours during the Supervisor shift

Qualifications:
  • Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
  • Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
  • Supervisor experience
  • Multiple language abilities a plus; fluency in English is required

Skills & Knowledge:
  • Strong attention to detail and focus on process excellence
  • Ability to learn and bring "out of the box" ideas to the team
  • Genuine enthusiasm and aptitude for serving people
  • Excellent verbal and written communication skills
  • Must possess strong communication and listening skills
  • Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
  • Ability to set and meet deadlines
  • Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:
  • Food and Alcohol Safety training (ServSafe)

Physical Demands:
  • Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
  • Ability to sit for extended periods of time
  • Ability to make repeating movements of the arms, hands, and wrists
  • Ability to express or exchange ideas verbally and perceive sound by ear
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
  • Ability to turn or twist body parts in a circular motion
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.