Reservations Agent

4 months ago

Orlando, United States Villatel Full time
Job DescriptionJob Description

Villatel, a hospitality property management company, is in search of a Reservations Agent. You will be at the forefront of our guest booking process, handling reservations from various sources with efficiency, professionalism, and a sales-driven approach. You will play a crucial role in maximizing revenue and ensuring guest satisfaction through effective reservation management in a fast-paced environment.

Compensation:

$20 hourly

Responsibilities:
  • Reservation Handling: Process reservation requests received through multiple channels, including phone calls, emails, online platforms, and travel agencies, with accuracy and attention to detail. 
  • Sales Focus: Utilize persuasive sales techniques to upsell room upgrades, additional amenities, and special packages to maximize revenue and enhance the guest experience. 
  • Inventory Management: Monitor room availability and make real-time adjustments to inventory to maximize occupancy and revenue potential, while adhering to pricing and inventory management strategies. 
  • Customer Service: Provide excellent customer service to guests by addressing inquiries, resolving issues, and handling special requests with professionalism, courtesy, and efficiency. 
  • Product Knowledge: Maintain a thorough understanding of the features, amenities, and offerings of all resort properties to effectively promote and sell accommodations to potential guests. 
  • Reservation System Operation: Utilize reservation management systems and software to input and manage reservations, process payments, generate confirmation documents, and update guest information accurately.
  • Communication: Coordinate effectively with other departments, including guest services and dispatch to ensure seamless guest experiences and accurate fulfillment of guest requests. 
Qualifications:
  • Sales Experience: Previous experience in a sales-driven role, preferably within the hospitality industry, with a proven track record of meeting or exceeding sales targets and revenue goals. 
  • Customer Focus: A passion for providing exceptional customer service and creating memorable experiences for guests, with strong interpersonal skills and a positive, guest-centric attitude. 
  • Sales Acumen: Strong sales and persuasion skills, with the ability to effectively communicate value propositions, overcome objections, and close sales to drive revenue growth. 
  • Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple reservations simultaneously, and meet deadlines in a fast-paced environment. 
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in reservation processing, payment handling, and guest information management. 
  • Computer Proficiency: Proficiency in using reservation management systems, online booking platforms, and Microsoft Office applications for data entry, communication, and reporting purposes. 
  • Adaptability: Ability to adapt to changing priorities, guest demands, and business needs in a dynamic and fast-paced work environment.


PHYSICAL REQUIREMENTS:    

  • The Reservations Agent is expected to perform the position's functions with or without accommodation. Villatel retains the right to change or assign other job duties to this position. 
  • Must be able to remain in a stationary position for extended periods of time. 
  • Consistent use of hands to operate computer equipment and office productivity machinery, such as computers, laptops, desktop file cabinets, etc.
About Company

Why work at Villatel? We love, love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests who visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.

As the first-ever “flag” hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market. So, unlike the average vacation rental platform, we don’t just hope our homes and guest experiences are up to snuff. We actively make them as incredible as we can—by owning every step of the process.

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