Mitigation Field Technician

Reports To: Director of Emergency Services

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, offering a variety of webinars for you to stay motivated and updated on new technologies, regulations, procedures, etc. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth.

Why The Team Needs You? At Paul Davis, we help homeowners put their lives together after a traumatic event. If you can perform in stressful situations, be empathetic and show a sense of urgency while communicating through modern technology, are a critical thinker and would enjoy the reward of working in a fast-paced environment, come join us. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. You will be practicing continuous improvement every day as you establish rapport with insurance carriers, customers, vendors, subcontractors, adjusters, agents and fellow team members

Role on the Team (Job Responsibilities):

The Field Technician is responsible for mitigating water, fire and mold damage in residential, commercial and institutional structures and documenting site conditions, progress and results directly to the customer, insurance representative and the mitigation manager at Paul Davis Restoration of Greater Baltimore (PDRGB). The technician will serve in an on-call capacity during scheduled intervals and is expected to be on call during “cat” (catastrophe) circumstances when widespread damage is created by extreme weather conditions.

The primary role is mitigation and cleaning of damaged properties on initial response using industry standard processes (IICRC). Maintaining excellent communication with the property owner/management and the mitigation manager. Maintaining and recording field notes/conditions on various technology platforms including RMS, MICA and Xactananlysis.

The Field Technician will successfully finalize all phases of the mitigation project and ensure that all customer concerns have been addressed. The lead technician will also be responsible for maintaining the company equipment (clean and report repairs) and the company vehicle.

Team Compensation and Benefits:

• Paid training
• Paid vacation, sick days and 9 paid holidays per year
• Medical, dental, vision and life insurance, 401(k) Retirement Savings Plan with company match
• Great culture and team dynamic
• Hourly pay based on experience and certifications

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans and we are an Equal Opportunity Employer

Team Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Clean criminal background check
• Ability to pass a drug test
• Valid driver’s license with clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things