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Retail Sales Associate

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Kalamazoo, United States MRC Industries Full time
Job DescriptionJob Description

Job Title: Retail Sales Associate

Department: Retail

Job Classification: Non-Exempt, part time

Reports To: Retail Supervisor


Pay Range:

Minimum: $12.50

Midpoint: $15.50

Maximum: $18.50


Why work here:

At MRC Industries, we offer a dynamic work environment that fosters innovation, values diversity, and promotes professional growth. We are dedicated to empowering individuals with disabilities through meaningful employment and community engagement. Join a team committed to fostering inclusivity and making a positive impact on people's lives.


Job Summary:

Provides customer service, merchandising, and assistance with daily operations of our artWorks Studio and Gallery. artWorks, part of MRC's skill building program, sells artwork and related items created by adults with disabilities who are participants of our programming.

The ideal candidate will act as a key holder, opening and closing the store on Thursday, Friday, and Saturday. They will also staff events inclusive of: Artisan Markets, Night Markets, Friday night Art Hop and other community events as required as well as cover vacations. One Saturday off per month, guaranteed.


Essential Duties and Responsibilities:

  • Promotion of a positive work environment.
  • Keyholder functions include closing registers, counting funds, and locking/ unlocking doors.
  • Availability will include varied weekly shifts including weekend, closing and peak hour shifts.
  • Completes other miscellaneous duties as assigned.

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • An outgoing personality with exceptional customer service skills.
  • The ability to self-manage and be an active part of a team; in an environment that can be demanding.
  • Eagerness and willingness to be an ambassador for the store.
  • Ability to suggestive sell; driving sales and customer knowledge of our purpose and the people we serve.
  • Openness to feedback and the ability to act on it.
  • Excellent interpersonal communication skills sufficient to interact positively with staff, clients and our community.
  • A willingness to learn and adapt; is flexible to change and open to trying new ways of doing things.
  • Analytical skills sufficient to note errors and exceptions and judgment to handle accordingly.
  • Excellent organizational and multi-tasking skills required.
  • Ability to maintain confidentiality of all clients we serve.
  • Criminal records, driving and recipient rights screening required.
  • Valid Michigan driver's license, good driving record and the availability of licensed, insured vehicle for use on the job required.

Education and Experience:

  • Minimum of a high school diploma or equivalent
  • 2-3 years' experience within a retail or customer service environment preferred.

Physical Requirements:

  • Ability to operate a computer keyboard at acceptable levels of quality and speed and other general office equipment as needed to perform the essential duties of the job.
  • Physical ability to work standing for prolonged periods of time.
  • Ability to stand, walk, lift heavy items, and work with other team members to provide excellent customer service.
  • May occasionally require lifting up to 35 pounds.

Work Conditions:

  • Retail environment with noise from telephones, computers, customers and staff and client interactions.
  • May be exposed to bloodborne pathogens, infectious diseases, and parasites.