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Automotive Operations Manager

3 months ago

Killeen, United States SolutionWorks Full time
Job DescriptionJob DescriptionDescription:

The Automotive Operations Manager oversees the daily operations of an automotive repair facility, ensuring efficient workflow, exceptional customer service, and adherence to industry standards. This role involves managing staff, optimizing processes, and maintaining a high level of productivity and profitability.


Key Responsibilities:

  1. Operations Management:
    • Oversee daily operations, including scheduling, workflow, and inventory management.
    • Ensure that all operations are carried out in an appropriate, cost-effective way.
    • Improve operational management systems, processes, and best practices.
  2. Staff Management:
    • Hire, train, and supervise staff.
    • Conduct performance evaluations and provide feedback and coaching.
    • Foster a positive and productive work environment.
  3. Customer Service:
    • Ensure a high level of customer satisfaction by addressing customer complaints and resolving issues promptly.
    • Implement and monitor customer service standards.
    • Develop and maintain relationships with key clients.
  4. Financial Management:
    • Monitor and control expenses, including labor costs, parts, and supplies.
    • Develop and implement strategies to improve profitability.
  5. Compliance and Safety:
    • Ensure compliance with industry regulations, health and safety standards, and company policies.
    • Conduct regular safety audits and training sessions.
    • Maintain accurate records of all operations and activities.
  6. Quality Control:
    • Oversee quality assurance processes to ensure high standards of work.
    • Implement continuous improvement initiatives.
  7. Inventory and Supply Chain Management:
    • Manage inventory levels to ensure availability of parts and supplies.
Requirements:

  • Education: Bachelor’s degree in Business Administration, Automotive Technology, or related field.
  • Experience:
    • Minimum of 5 years of experience in automotive management or a related field.
    • Proven experience in an operations management role, preferably in the automotive industry.
  • Skills:
    • Strong leadership and managerial skills.
    • Excellent communication and interpersonal skills.
    • Proficient in financial management and budgeting.
    • Ability to analyze data and use it to improve operational performance.
    • Knowledge of automotive technology and industry trends.
  • Certifications: ASE Certification or similar credentials are a plus.