Selling General Manager
1 month ago
We pride ourselves on exemplifying an inviting company culture that welcomes all from many paths of life. We respect our employees and like to know what is going on day to day in order to cultivate an environment that they enjoy and is efficient to them. We love to recognize our staff for achievements and success The most rewarding part is the return that we invest in our employees to grow them to the next level in their career. We invite you to grow with us as there are many exciting avenues for the future of Gibson Hotel Management, Inc.
Mission Statement:
"We are dedicated to: Our team members by fostering their professional growth... Our guests by providing genuine hospitality... Our partners by generating exceptional returns.
Vision Statement:
"Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities."
Please apply here or contact our Senior Regional Director of Operations, Jeremy Ruperto at jeremy.ruperto@mgibsonhotels.com, to further discuss this position if you have any questions or would like to chat
Benefits to include:
Health Insurance
Vision Insurance
Dental Insurance
401(k)
Critical Illness
Short Term Disability
Life Insurance
Hospital Indemnity
Daily Pay
PTO
Free Telehealth Program
Cell Phone Stipend
20% Bonus Structure based on salaryResponsibilitiesSupervision & Monitoring
- Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions
- Coaches and counsels, hires and fires appropriately in accordance with forecast
- Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
- Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
- Creates a productive working environment for employees
- Maintains a positive attitude during interactions with guests, vendors, and employees
- Deals with employees and guests in a fair and consistent manner
- Develops a personal schedule and organized system to complete job activities on time
- Ensures messages are clear and understood and individual communication needs addressed
- Thinks through questions or problems and determines appropriate solution
- Considers all liability issues first and foremost before making any decision
- Covers other areas of the hotel as needed
- Ensure that guest call back program is in place and repeated
- Follows M. Gibson Hotels employee handbook for rules and regulations
- Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
- Ensure pantry is stocked and business center and HSIA is in good order
- Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help
- Living the guest service philosophy is always first
- Offers alternate solution if guest demand cannot be met
- Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
- Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
- Acknowledges every guest with eye contact, nod, & greeting
- Arrives to work on time; gives advance notice when absence is anticipated
- Is honest with all employees & guests; helps other employees when needed
- Refrains from eating, drinking, or smoking in the presence of guests
- Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag
- Is on call 24 hours a day, 365 days a year
- Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well)
- Works with the assistant general manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself/herself
- Follows a position’s job description whenever working that position
- Maintains excellent communication with employees and the corporate office
- Own and hit/exceed annual sales targets within assigned territory and accounts
- Prospect, qualify, penetrate, and manage business opportunities
- Develop and execute strategic plan to achieve sales targets and expand customer base
- Analyze market segments and develop sales strategies to build room revenue business
- Educate, coach, and communicate with management team regarding sales and revenue driven activities
- Build and maintain strong, long-lasting customer relationships
- Partner with customers to understand their business needs and objectives
- Effectively communicate the value proposition through proposals and presentations
- Report on forces that shift tactical budgets and strategic direction of accounts
- High School Diploma or equivalent
- Degree in Business Administration, Hospitality Management or related field is preferred
- 2-4 years in hospitality management
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Highly organized with excellent attention to detail
- Positive attitude
- Team Player
- Proven and verifiable hotel sales executive experience, meeting, or exceeding targets
- Manage goals and action plans to meet/exceed revenue targets
- Ability to produce weekly and monthly reports and foster sales forecasts
- Proven ability to drive the sales process from plan to close
- Proven ability to articulate the distinct aspects of product and services
- Proven ability to position hotel room sales against competitors
- Excellent verbal and written communication skills with the ability to foster effective relationships with staff, management, and clients
- Proven sales experience with Marriott a huge plus
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