Customer Service Representative

2 weeks ago

Mountlake Terrace, United States Mercury Pharmacy Services Full time
Job DescriptionJob DescriptionCompany Description

Mercury Pharmacy Services is a closed door, Long-Term Care Pharmacy whose mission is to provide an excellent patient care experience to those we serve through exceptional customer service, innovative pharmacy services, and medication compliance solutions for Assisted Living Communities, and Skilled Nursing Homes.

Job Description

We are seeking empathetic and professional Customer Service Representatives who take pride in offering compassionate care to healthcare providers and elderly patients. 

This role, available in both full-time and part-time capacities, involves primarily handling incoming customer service calls.  You will be an empathetic voice and support for our customers, and patients, ensuring their pharmacy needs are met with the utmost care and efficiency. 

Our Customer Service Representatives are key members of our team, the face of our company.

THE RIGHT PERSON CAN START IMMEDIATELY

Key Responsibilities:

  • Efficiently handle incoming calls from patients and healthcare providers.
  • Processing faxed and verbal refill requests with accuracy and empathy.
  • Assist elderly patients and their caregivers with pharmacy-related inquiries. 
  • Collaborate with healthcare providers for prescription authorizations and patient care coordination.
  • Work closely with internal teams to ensure patient support.
Qualifications

We are looking for: 

  • Individuals who are passionate about assisting the elderly and understanding their special needs.
  • Excellent communication skills with a focus on phone-based customer service.
  • Someone who wants to be part of a great team of pharmacy professionals who make service a high priority.
  • Ability to quickly adapt to software and technology used in pharmacy operations.
  • Organized, detail-oriented, and capable of working in a team environment. 
  • Positive, empathetic, and dedicated to providing excellent customer support.


Additional Information

Our Offer to you:

  • Options for Full-Time and Part-Time Employment.
  • Comprehensive benefits package including Medical, Vision, Dental, and Life Insurance coverage after 60 days of employment.
  • Participation in 401K plan with generous matching after 1 year.
  • Career development opportunities through our Pharmacy Technician Training Program.
  • A rewarding role in a growing company known for its supportive and innovative approach.
  • Starting pay $20-$23 depending on experience.

Apply today and be the voice of Compassion and Care for our Customers

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