Voice Engineer Lead

2 weeks ago

Saint Louis, United States Global Enterprise Services, LLC Full time
Job DescriptionJob Description

Voice Engineer Lead / Architect

GES is seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading the unclassified voice architecture. This position is on-site and mission essential.

Hours

  • Monday thru Friday Day Shift Hours: 7 AM to 3 PM

Location

  • Scott Air Force Base, IL - Onsite

Clearance Level

  • Secret clearance is required to be considered for the position.
  • Must be a US Citizen and pass a background check.
  • Maintain applicable security clearances at the level required by the client for the position.

Education

  • Bachelor’s Degree (BA or BS)
  • Must have an active DoD IAT Level II certification (Security+ CE), prior to start.
  • Cisco Certified Network Professional Collaboration (CCNPC) or equivalent or higher certification

Technical Experience

  • 5+ years as a Cisco Voice Engineer
  • SME on Cisco UCM, SBCs, Call Manager Express, voice gateways
  • Expertise in modern and legacy voice protocols
  • Manage multi-site dial plans and call routing
  • Ability to understand network traffic flow in complex networks
  • Network diagraming and documentation (Visio)
  • Writes well formatted technical instructions
  • VMWare Network Virtualization
  • Routing/Switching
  • Great interpersonal skills
  • Ability to teach others on complex topics

Responsibilities

  • Responsible for implementation and technical support of Cisco Unified Communications related technologies
  • Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
  • Conducts technical assessments and develops solutions to complex problems
  • Tests emerging technologies within the system’s integration lab (SIL) environment
  • Uses vendor tooling to diagnose root causes of voice related issues
  • Write technical documentation on voice systems and projects
  • Acts autonomously by improving responsible systems and making progress toward program initiatives.
  • Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
  • Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
  • Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
  • Perform other Voice technology-related duties as assigned

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