CSR/Dispatcher

With over two decades of expertise in heating and cooling, Heat Relief is committed to delivering comprehensive home comfort solutions for residents in the Portland area. As proud NW and PGE Preferred contractors, we boast a five-star rating with the ETO. Our service extends to Multnomah, Washington, and Clackamas counties, reflecting our dedication to enhancing the well-being of our community.

At Heat Relief, we attribute our success to a trifecta of quality workmanship, exceptional customer service, and holistic solutions. We recognize the pivotal role our employees play in shaping our company's greatness, and we actively seek motivated, enthusiastic, and skilled professionals to join our ever-expanding team.

Presently, we have an exciting opportunity for a qualified CSR/Dispatcher to join our team. We seek an individual who is not only self-motivated and reliable but also possesses an outgoing demeanor and a genuine passion for assisting others.

If you are eager to contribute to a workplace where the quality of your work is valued, we invite you to connect with us

What we offer:

• Medical benefits
• Holiday pay
• Paid time off

Pay Range: $18.00 - $22.00/hr, depending on experience

Primary Responsibilities: As a CSR/dispatcher, your primary role involves courteously and professionally making outbound calls to customers and dispatching technicians to the field. Additionally, you will provide essential office support utilizing a range of computer and organizational skills, managing various clerical tasks.

Key Duties:

• Assist the service department with planned maintenance customer contacts and scheduling.
• Maintain a customer database with relevant information.
• Collaborate with other departments to ensure seamless business unit operations.
• Uphold a professional appearance and attitude consistently.
• Perform other assigned duties as necessary.

Required Qualifications:

• Minimum of 2 years in a customer service/reception-based role in an office setting
• Minimum of 1 year of scheduling or dispatching experience (HVAC or construction trade experience is a plus)
• Strong customer service and communication skills (both written and verbal)
• Excellent follow-up and time management abilities
• Proficient computer skills and ability to learn new software and systems