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Service Dispatcher

5 months ago

Johnstown, United States James Chevrolet Full time
Job DescriptionJob Description

James Chevrolet is currently looking for a Service Dispatcher to join our growing team

Service Dispatchers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

No matter who you are, no matter where you're from, bring us your talent. Together, we'll move the world.

Benefits:

  • Competitive pay 
  • Bonus & Guaranteed Commission Pay 
  • Employee Discounts 
  • Medical Insurance 
  • 401K
  • Dental & Vision 
  • Flexibility in Scheduling 
  • Opportunities for Growth 
  • PTO & Holidays 

Service Dispatcher Responsibilities:

  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers

Service Dispatcher Requirements:

  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred

James Chevrolet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.