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Assistant Service Manager

3 months ago

Salt Lake City, United States Aldinger Co. Full time
Job DescriptionJob Description

The Role:

We are seeking an Assistant Service Manager to join our Utah Scale Team, an Aldinger Company.

In this role, you will play a crucial part in managing the day-to-day operations of our field repair technicians by ensuring a smooth and efficient process while maintaining high customer satisfaction.

As our Assistant Service Manager, you would be responsible for working with our customers and assigning, coordinating, and scheduling the day-to-day operations of our field repair technicians. You will also be responsible for organizing and accurately processing customer equipment into our management software and assigning it to a technician for completion.

As the main point of contact for our customers and technicians, this role is crucial in addressing any issues that arise to maintain high customer satisfaction and an efficient process. You will be working in partnership with the branch manager and lead field technician to improve and implement service strategies and processes.

Day to Day Responsibilities:

  • Oversee the workflow and scheduling of all calibrations and repair work.
  • Communicate with customers to schedule all service and calibration work.
  • Partner with the Service Manager to schedule and dispatch field technicians.
  • Inspect, receive, and create work orders for customer items needing calibration.
  • Create quotes and estimates for calibration jobs and services.
  • Organize purchase orders or secure payments for services rendered.
  • Communicate with customers by providing status for orders.
  • Communicate with customers by making corrections or amendments to certificates.
  • Reviews and approves IndySoft electronic copies of all service work and calibration certificates before sending receipts to customers.
  • Follow up with customers who have items that are due for upcoming calibrations.
  • Review all incoming freight for accuracy (compare entries to ensure it matches the PO that it was ordered from).

Requirements

Basic Qualifications:

  • Ability to lift 50 pounds
  • Strong attention to detail and the ability to work independently.
  • Scheduling and Logistics Experience
  • Excellent customer service skills.
  • Excellent organizational, prioritization, and administrative skills.
  • Excellent presentation, written and personal communication skills
  • Able to multi-task, problem-solve and manage projects under pressure

Nice to Have:

  • Experience as a Coordinator or Scheduler
  • Experience as an Assistant Service Manager
  • Experience as a Logistics Coordinator
  • Experience as Executive Assistant

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with matching
  • Company Paid Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Company equipment needed for the job