Apptad - IT - Desktop Technician II

3 weeks ago

Saint Paul, United States Apptad Inc Full time
Job DescriptionJob DescriptionJob Title: Apptad - IT - Desktop Technician II
Job Location: 655 Lone Oak Drive, Eagan, Minnesota 55121(Onsite)
Job Duration: Long-TermJob Description
  • The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use.
  • A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Main Responsibilities:

  • Providing telephone, video call, email, Chatter and other means of warewashing and water filtration/softening technical support to the Ecolab Sales and Service organization.
  • Routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all Call Center staff members for at least one Ecolab Core Competency.
  • Contribution to new systems development, launch and quality improvement teams.
  • Where required, provide on-site technical support and problem solving.
  • Prompt preparation and special reports, and transfer of follow-up information via email, US mail or phone.
  • Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
  • Compose technical support literature such as SOP's, Technical Service Bulletins, and Technical Digest articles.
  • Represent Ecolab as a tour host at R&D, and on corporate account informational visits to customer locations, as needed
  • Completion of special project assignments.
  • Development of training materials, and training of phone room staff.
Duties: % Time
  • Call center support via phone, email, video or other 70%
  • Follow-up communications and consultation 15%
  • Special projects and team participation 10%
  • Training materials development and staff training 5%
Basic Qualifications:
  • Bachelor's degree OR equivalent work experience is acceptable.
  • Minimum of 3 years work experience in a technical role such as Ecolab Territory Manager, Ecolab Route Manager, Electrical, Plumbing, Electronics, Lab Technician, Chemistry, Microbiology, Food Sanitation
Skills:
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Preferred Qualifications:
  • Demonstrated thorough knowledge of electrical wiring, and plumbing
  • Demonstrated strong written and oral communication skills
  • Demonstrated attention to detail and problem-solving skills
  • Demonstrated knowledge of Ecolab's cleaning and sanitation products, and advance knowledge of Ecolab's equipment design, function and installation procedures
  • Self-Motivated, able to work proactively and independently in a fast-paced environment
  • Experience with Ecolab or competitive warewashing, cleaning and sanitation product line sales or service organization. Typical candidates would have performed as a field service technician for Ecolab, an equipment manufacturer or as Sales Representatives for a technically oriented company.

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