Customer Service Representative
2 weeks ago
- Support of PC & MAC Platforms & Operating Systems.
- Meet with customers per scheduled Calendar to assist with pick ups, drop offs, and hardware swaps
- Work independently on assignments and report progress to your supervising manager.
- Track the daily customer activity in our log
- Provide regular feedback consistent with the needs of the team and environment for ongoing improvements
- Update ticket notes in OPUS and ServiceNOW
- Other duties and responsibilities may be assigned.
- 1+ year Customer Service experience
- 3+ years of IT related experience
- Customer Service and experience working directly with customers is a must.
- Able to multitask
- Good interpersonal skills and organizational skills.
- Must be dependable and able to meet deadlines consistently.
- Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.
- Ability to troubleshoot and resolve simple hardware and software issues is a plus
- Excellent communication skills are required
- General knowledge of gSuite (Gdocs, Gsheets, gmail), Microsoft office or similar platforms required
- A reliable means of transportation is required
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