EVOLVE Peer Delivered Services Director

Job DescriptionJob DescriptionMental Health & Addiction Association of Oregon (MHAAO) EVOLVE Peer Delivered Services Department Director Job Description

PAY SCALE: $81,000 to $102,600 exempt position.

FTE: 1.0 FTE (40 to 50 hours per week)

BENEFITS: This is a benefited position as outlined in the MHAAO Employee Handbook

TITLE: Department Director

REPORTS TO: Senior Deputy Director of Programs

DEPARTMENT: EVOLVE Peer Delivered Services

Persons of color, LGBTQIA+ and members of all other underrepresented groups are strongly encouraged to apply.

JOB SUMMARY:

The Department Director oversees the coordination and administration of all aspects of the specifically assigned EVOLVE direct peer support program(s) including planning, developing, organizing, staffing, leading, and guiding program activities in line with the core values and principles of peer support and the mission and values of Mental Health & Addiction Association of Oregon.

PRIMARY DUTIES AND RESPONSIBILITIES:

The Department Director performs a wide range of duties including some or all of the following:

Plan/develop the program in collaboration with MHAAO Executive Director and relevant Community Partners

• Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.

• Develop new initiatives to support the strategic direction of the organization.

• Develop and implement long-term goals and objectives to achieve the successful outcome of the program(s)

• Develop an annual budget and operating plan to support the program(s)

• Develop and/or utilize program evaluation framework to assess the strengths of the program and to identify areas for improvement.

• Develop funding proposals for the program to ensure the continuous delivery of services.
• Collaborate with contractors/funders regarding program development.

Organize the program in collaboration with MHAAO Human Resources Dept. and relevant team members and community partners.

• Contribute to revision of agency and/or program policies and procedures.

• Ensure that program activities operate within the policies and procedures of the organization.

• Ensure that program activities adhere to all relevant legislation, contractual, and professional standards.
• Develop forms and records to document program activities.

• Oversee the collection and maintenance of records regarding the services provided for statistical purposes according to the confidentiality/privacy policy of the organization.

Staff the program in collaboration with MHAAO Human Resources Dept. and program manager(s).

• Recruit, interview and select well-qualified program staff in accordance with established MHAAO hiring policies.

• In collaboration with administration, implement the human resources policies, procedures, and practices of the organization.
• Establish and implement a supervision process for all program staff.

• Engage volunteers for appropriate program activities using established volunteer management practices as applicable.

• Collaborate with the administrative department to ensure that new program staff receive an appropriate orientation to the organization and its programs.

Lead the program

• Ensure all new staff members receive orientation and appropriate training in accordance with organizational standards.

• Ensure that all staff members receive and/or have access to ongoing training and professional development opportunities.
• Supervise program staff by providing direction, input, and feedback.

• Communicate with stakeholders to gain community support for the program and to solicit input to improve the program.

• Liaise with other Directors to ensure effective and efficient program delivery.

• Coordinate the delivery of services among different program activities to increase effectiveness and efficiency.

• Engage in interdepartmental collaboration with other programs.

Guide the program in collaboration with MHAAO People & Culture Dept., Fiscal Department, relevant team members and community partners.

• Write reports on the program(s) for management and for funders.
• Communicate with funders as outlined in funding agreements.
• Ensure that the program(s) operates within the approved budget.
• Monitor and approve all budgeted program expenditures.

• Monitor cash flow projections in collaboration with the accountant and Chief of Staff and report actual cash flow and variance to the Board of Directors on a monthly basis.
• Manage all project funds according to established accounting policies and procedures.

• Ensure financial reports and supporting documentation for funders are prepared as outlined in funding agreements.
• Provide the required information to have invoices generated and submitted to funders according to the established timelines.
• Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
• Monitor the program activities on a regular basis and conduct an evaluation according to the program evaluation framework and timelines.

QUALIFICATIONS:

Expectations: MHAAO strives to honor cultural and spiritual diversity in the communities we serve as well as honoring Voice and Choice through trauma-informed practices. Being committed to Social Justice means being committed to constantly assessing our organizational values and the extent to which we are modeling or falling short of them. It also means listening to feedback from our stakeholders and others who have interacted with our organization and taking the time to understand and reflect on those interactions. This commitment is extended from the organization, as well as each employee of MHAAO.

Education: May have college/university degree in a related subject or a combination of work experience and related training/education.

Background Check: A criminal background check will be conducted by MHAAO in accordance with the MHAAO background check policy. A criminal record does not necessarily exclude an individual from employment with MHAAO.

Experience: Knowledge of program management. Knowledge of services and/or issues related to the program area. At least 3 years of experience in a related field.

It is an essential function of the position to identify as having lived experience of mental health and/or co-occurring addiction recovery. It is also vital to understand the effect of trauma on health, coping, and other aspects of individual needs as well as the principles of recovery, self-direction, and trauma-informed care.

Qualities:

• Possess an absolute belief in every person’s ability to learn, grow and recover.
• Value a person’s right to make their own decisions.
• Value people as the “experts” in their own lives
• Possess insight pertaining to personal biases and worldview and how they may interfere with effectively working with individuals representing a variety of cultural, ethnic, language and life experiences.
• Seek to gain personal knowledge and growth opportunities to advance MHAAO’s commitment to social justice and our equity, diversity and inclusion initiatives.

Licensure/Certification: Oregon Health Authority (OHA) Peer Support Specialist (PSS/PWS) certification and/or MHACBO Certified Recovery Mentor (CRM) certification is required but may be applied for within 1 month of hire. This position requires at least 2 years of addiction recovery.

Skills:

• Strong written and verbal communication skills.
• Ability to work independently as well as collaboratively within a team.
• Ability to work with people from diverse backgrounds and cultures.
• Keyboard skills and ability to navigate electronic systems applicable to job functions.

• Proficient in Microsoft Office Suite (Word, Excel, etc.) and Google Suite (Gmail and Google Calendar)

GENERAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

The Department Director should demonstrate competence in some or all of the following:

• Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Be mindful to represent the common good of the organization as a whole.

• Communicate Effectively: Speak, listen, and write in a clear, thorough, respectful, and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve operations of the program and to create new opportunities.
• Focus on Stakeholder Needs: Anticipate, understand, and respond to the needs of internal and external stakeholders to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Lead: Positively influence others to achieve results that are in the best interest of the organization.

• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather, and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Working Conditions

• Department Directors usually work in an office environment, but the mission of the organization may sometimes take them to non-standard workplaces.

• Department Directors work a standard work week but may be required to work some evenings and weekends to monitor program activities.
• The position of Department Director is a salaried, overtime exempt position.

*The above accountabilities represent work performed by this position and are not all-inclusive. The omission of a specific accountability will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Employment with Mental Health & Addiction Association of Oregon is "at-will." This means employees are free to resign at any time, with or without cause, and Mental Health & Addiction Association of Oregon may terminate the employment relationship at any time, with or without cause or advance notice. As an at-will employee, it is not guaranteed, in any manner, that you will be employed with the Mental Health & Addiction Association of Oregon for any set period of time.

Mental Health & Addiction Association of Oregon is an Equal Opportunity Employer. Employment opportunities at Mental Health & Addiction Association of Oregon are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, Veteran status, disability, genetic information, or any other characteristic protected by law.

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