Care Navigator
4 weeks ago
ABOUT APH
Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.
APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.
POSITION SUMMARY
The Care Navigator, who can be any person with medical experience (Medical Assistant, Certified Nursing Assistant, Emergency Medical Technician, etc.) will meet with members in their homes to complete preventative screenings. As a Care Navigator, you will work with and within physician practices to review medical charts with the goal of capturing missing data that will support care gap closures. In the Care Navigator role, you will also communicate with patients regularly to obtain current statuses, review visit plans, provide education, and collaborate with other professional staff. Additionally, you will coordinate appointments and other service needs for a higher rate of care gap closure while meeting the outlined quality measurements.
This position requires travel to Lafayette, around Lafayette Parish, and surrounding areas to provide in-home support to our patients.
DUTIES & RESPONSIBILITIES
- Work collaboratively within a team setting to provide positive patient outcomes.
- Demonstrate professional, appropriate, and effective communication with patients, families, and other team members to ensure the continuum of care.
- Maintain patient confidentiality, following HIPPA guidelines and regulations.
- Will be required to travel to assigned members’ homes for screenings.
- Adheres to outpatient treatment center policies and procedures to ensure safety and quality care.
- Perform in-home preventative care testing and education.
- Collect and submit data to and from EMR.
- Demonstrate a positive and professional attitude in providing customer service and quality care.
- Performs other duties as assigned.
SKILLS & QUALIFICATIONS
- Medical experience strongly preferred.
- Must have the willingness to drive with a clean driving record.
- Reliable transportation.
- Excellent communication skills, both verbal and written.
- Requires problem-solving and decision-making.
- Must be able to work in a self-directed environment.
- Must have a willingness to drive and a good driving record.
- Identify and resolve problems in efficient and effective ways.
- Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
- Adapts to changing business needs, conditions, and work responsibilities.
EDUCATION, LICENSES, & CERTIFICATIONS
- High School diploma or GED required.
- Bachelor’s degree is preferred.
- Medical Assistant schooling is strongly preferred.
- Medical Assistant certification preferred.
- Certified Nursing Assistant certification preferred.
- Emergency Medical Technician certification preferred.
BENEFITS & TOTAL REWARDS
- Paid Onboarding and Training
- Insurance – Medical, Dental, Vision, and Life
- 401k Plan – 3% match
- Employee Assistance Program
- Tuition Reimbursement
- Continued Education Support
- Mileage Reimbursement (if applicable)
- Referral Bonuses
- 8 Paid Holidays
- 15 Days of Paid Time Off
- Paid Volunteer Hours
COMPETENCIES & CHARACTER
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
PHYSICAL DEMANDS
- Must be able to frequently drive long distances, which may require a two-hour radius of your designated county (travel time is paid and mileage reimbursement is available).
- Occasionally required to stand.
- Occasionally required to walk.
- Continually required to sit.
- Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
- Continually required to talk or hear.
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- Must be comfortable with working in a variety of conditions, including members’ homes, physicians’ offices, cold conditions, and hot conditions.
- The employee may occasionally lift and /or move more than 30 pounds.
- Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.
EQUAL EMPLOYMENT OPPORTUNITY
APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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