BizOps Engineer

This is a hybrid position.
Type: Full-time or C2C
Location: Saint Louis, Missouri

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

What you’ll do

· Provide L2 support production systems like application, database, middleware components, infrastructure and network components

· Manage production incidents end-to-end within defined SLAs focusing on resolution rather than who caused it.

· Interact with various stakeholders such as Release managers, program leads, service managers, development and test leads

· Review operational readiness requirements such as monitoring and alerting, log rotation, and resilience of the components and report the gaps

· Provide pre-implementation support with activities such as release notes review and implementation dry runs.

· Protect production components by running health checks, and monitoring latency and memory utilization.

· Automate day-to-day activities and propose changes that improve reliability

· Participate in CAB and provide feedback on change requests

· Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.

· Practice incident management best practices and perform RCA.

· Participate in disaster recovery tests and operational acceptance tests

· Analyze the technology stack that makes up the product and optimize recovery time objective.

· Work with team members spread across time zones

· Share knowledge, document improvements, and mentor junior resources

· It is good to have skill using Jenkins to orchestrate builds as well as link to Sonar, Maven, etc. to build out the CI/CD pipeline.

· Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

· It is good to have skill to design, Implement, and enhance our deployment automation based on Chef. We need proven experience designing and implementing an overall release and deployment process.

· It is good to have skill to design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for Branch management, code promotions, and version management.

· Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

· Tools:
-Log Monitoring Tool – Splunk

-Application Monitoring tool – Dynatrace

-Ticketing incident/problem management tool – Remedy

- Dev-ops Basics - CI-CD Basics, Overview of Git, Bit-bucket, SonarQube, Ansible/Chef

· API/EG experience

· Linux & Shell Scripting

· ITIL / ITSM

· PL/SQL

· SQL

· Troubleshooting

· Jenkins - CI/CD

· Groovy Scripting/Yaml

· Ansible/Chef

· Nginx

· Java / JEE development experience interested in operations

· Event Driven Architectures

· MQ or NATS broker or similar messaging solutions.

· Kafka

· Client-Server communication aspects - sockets, TLS protocol

· Understands the concept of region and AZs.

· Production Support Experience

· Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod