Front Office Supervisor
2 weeks ago
The Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy.
Benefits
* Competitive Pay
* Global Hospitality Training
* Health Insurance
* Paid Time Off
* 401(k)
* Worldwide Employee Hotel Room Discount
What will I be doing?
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with S3 Hotel Group standards, as required by scheduling which will vary according to the needs of the hotel.
- Comply with S3 Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor guest requests and address all issues promptly.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk system.
- In charge of Hilton Hhonors enrollment and delivery of benefits.
- Ensure that all parking charges are posted accordingly.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed-out and restricted dates.
- Follow and enforce all hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set an example for other employees and be the team leader).
- Assist Management in ensuring that employees are following and maintaining S3 Hotel Group standards (i.e., answering phones, call-backs to guests, guest request log).
- Knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
- Be able to complete and ensure that all tasks and duties on the shift checklist are met promptly and efficiently.
- Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Ensure the maximization of room revenue.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meetings, planning, and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training new hires and current employees regularly.
- Attend meetings as required by management.
Job Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership results from our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all
EOE/AA/Disabled/Veterans
-
Front Office Supervisor
4 weeks ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. **Benefits** - **Competitive Pay**: - **Global Hospitality Training**: - **Health Insurance**: -...
-
Front Office Supervisor
2 weeks ago
Lake Forest, United States Hilton Garden Inn Irvine Spectrum Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. **Benefits** - **Competitive Pay**: - **Global Hospitality Training**: - **Health Insurance**: -...
-
Front Office Supervisor
4 weeks ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeJob DescriptionJob DescriptionThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy.Benefits* Competitive Pay* Global Hospitality Training* Health...
-
Front Office Supervisor
1 month ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. Benefits* Competitive Pay* Global Hospitality Training* Health Insurance* Paid Time Off* 401(k)*...
-
Front Office Supervisor
1 month ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. Benefits * Competitive Pay * Global Hospitality Training * Health Insurance * Paid Time Off *...
-
Front Office Supervisor
3 weeks ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. Benefits * Competitive Pay * Global Hospitality Training * Health Insurance * Paid Time Off *...
-
Front Office Supervisor
2 weeks ago
Lake Forest, United States Hilton Garden Inn Irvine Spectrum Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. Benefits * Competitive Pay * Global Hospitality Training * Health Insurance * Paid Time Off *...
-
Front Office Supervisor
1 week ago
Lake Forest, United States Hilton Garden Inn Irvine Spectrum Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. Benefits* Competitive Pay* Global Hospitality Training* Health Insurance* Paid Time Off* 401(k)*...
-
Front Office Supervisor
3 weeks ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy. Benefits* Competitive Pay* Global Hospitality Training* Health Insurance* Paid Time Off* 401(k)*...
-
Front Office Supervisor
3 weeks ago
Lake Forest, United States Homewood Suites & Hampton Irvine Full timeJob DescriptionJob DescriptionThe Front Desk Supervisor is responsible for assisting the General Manager while providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. They are also responsible for maximizing room revenue and occupancy.Benefits* Competitive Pay* Global Hospitality Training* Health...
-
Front Office Supervisor
2 months ago
Salt Lake City, United States The Grand America Hotel Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
-
Front Office Supervisor
4 weeks ago
Salt Lake City, United States The Grand America Hotel Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
-
Front Office Supervisor
2 months ago
Salt Lake City, United States The Grand America Hotel Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
-
Front Office Supervisor
3 weeks ago
Salt Lake City, United States The Grand America Hotel Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
-
Front Office Supervisor
3 weeks ago
Salt Lake City, United States The Grand America Hotel Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
-
Front Office Supervisor
3 weeks ago
Salt Lake City, United States The Grand America Hotel Full timeAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee...
-
Front Desk Supervisor
1 month ago
Lake Placid, United States Hersha Hospitality Management, LP Full timeSupervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Your Focus. Interview, select, trai Front Desk, Supervisor, Office Manager, Operations, General Manager
-
Front Office Supervisor
3 weeks ago
Salt Lake, Utah, United States Hilton Salt Lake City Center Full timeHilton Salt Lake City Center is looking for a Full-Time Front Desk Supervisor to join their amazing team Great working environment and plenty of options to move up within the hotel and company.Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.The position includes Competitive Wages Benefits Paid Time Off...
-
Front Office Supervisor
7 days ago
Salt Lake, Utah, United States Hilton Salt Lake City Center Full timeHilton Salt Lake City Center is looking for a Full-Time Front Desk Supervisor to join their amazing team Great working environment and plenty of options to move up within the hotel and company.Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.The position includes Competitive Wages Benefits Paid Time Off...
-
Front Office Supervisor
1 month ago
Salt Lake, Utah, United States Hilton Salt Lake City Center Full timeHilton Salt Lake City Center is looking for a Full-Time Front Desk Supervisor to join their amazing team Great working environment and plenty of options to move up within the hotel and company.Full availability to work varying shifts (including overnight at times) weekdays, weekends, & holidays.The position includes Competitive Wages Benefits Paid Time Off...
