Inside Sales Representative

POSITION SUMMARY

The Inside Sales Representative is responsible for developing new leads, communicating with customers and vendors, understating their needs and ensuring a smooth sales process. The Inside Sales Representative must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

ESSENTIAL DUTIES

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Research accounts, identify key players and generate interest.
• Customer retention focused through a proactive touch model
• Partner with Marketing to support lead and demand generation
• Partner with Outside Sales to support large customers and lead generation
• Partner with Customer Experience to support quote conversion.
• Responsible for warehouse inventory management including frequent counts, reordering and maintaining of adequate inventory levels.
• Check-in incoming freight and parcel truck deliveries.
• Pull and pack parts/orders per customer request.
• Daily work in ERP system generating quotes, purchase orders, and customer orders to include follow up calls and electronic communications with vendors and customers.
• Generation of shipping labels for various carriers.

REQUIRED SKILLS/ABILITIES

• High School Diploma or beyond
• 3+ years of sales, sales development, and/or account management experience
• Microsoft Office proficiency (including Outlook, Excel, etc.), ERP Systems, CRM Knowledge
• Comfortable working fluidly across personal and digital communications channels.

• 5+ years of customer success or customer service experience
• Knowledge of fluid power systems
• Fluid power systems training/certifications
• Knowledge of the MRO (maintenance, repair, and operations) industry
• Ability to multitask, prioritize responsibilities, and effectively manage time in a fast-paced environment.
• Strong phone presence
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Strong organization skills

PHYSICAL REQUIREMENTS

The physical requirements for this position are typical for a sedentary office environment, including considerable time spent in a stationary position, at a desk, using a computer terminal and keyboard. Daily need for the requirement to move within a wide range of office environments and warehouse setting including climbing, standing, reaching, bending, kneeling, stooping, and lifting 50+ pounds.

WORK ENVIRONMENT

The work environment for this position is typical for an office, including protection from weather conditions and usual office equipment noise with the occasional need to operate a motor vehicle and occasional exposure to loud noise and outside temperatures of heat/cold. The environment may occasionally include exposure to moving mechanical parts, moving vehicles, electrical current, and exposure to high heat or chemicals. Periodical portions of the day will also include forklift operation for loading and unloading of freight trucks, UPS, and FedEx. Unpacking and repacking of boxes for orders and daily movement within the warehouse to locate, pull, and restock parts.

WHAT WE OFFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Parental Leave