Service Advisor

3 weeks ago

Alexandria, United States Walker Toyota Full time
Job DescriptionJob Description

Walker Automotive is a family owned business, committed to always achieving the level of satisfaction that exceeds all customer expectations at our BMW, Buick GMC, Chrysler Dodge Jeep Ram, Honda, Kia and Toyota locations. We proudly serve the Alexandria, Leesville, Pineville, Avoyelles Parish and the heart of Central Louisiana. Walker Automotive of Alexandria was founded in 1919 and for four generations has been setting standards for excellence.

We have earned numerous awards for innovative leadership and have been recognized locally as the first annual winner of the Better Business Bureau's National Torch Award for Marketplace Ethics. We provide continuous online and hands-on training for all positions, a fantastic culture with monthly cook-outs and fishing tournaments and opportunities for advancement which will help you grow at Walker Automotive

Summary

We are looking for a self-motivated and outgoing Service Advisor to join our Service team at Walker Toyota The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers.  By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. 

Responsibilities

  • Greet every service customer in a friendly, professional and courteous manner
  • Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
  • Use prescribed service tools in a manner that will increase customer satisfaction and service sales
  • Menus must be presented to each customer
  • Determine customer’s repair needs through a series of “open ended” questions and write a repair order to correct customer’s concerns
  • Check each vehicle that arrives for service for open recalls
  • Keep customers appraised as to progress or completion of repairs
  • Prepare and track all repair orders written on a daily basis.
  • On occasion solicit repair approval with extended warranty companies
  • Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing customer about CSI survey and exceeding his/her expectations of the service visit
  • Calculate all non-warranty/extended warranty repair estimates
  • Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
  • Answer phones promptly and in a courteous manner
  • Offer customers shuttle service to work/home
  • Shuttle vehicles from bullpen to service aisle for customer pick up
  • Schedule and monitor progress of sublet repairs, if necessary
  • Conduct research (vehicle history) and “call backs” from automated phone system
  • Perform all other duties as assigned

Qualifications

  • At least one year of experience in an automotive repair facility
  • General mechanical skills
  • Excellent communication skills both in writing and in person
  • Excellent Customer Service 
  • Professional personal appearance

Benefits:

  • Excellent bonus plan
  • Potential relocation bonus - depending on experience
  • Excellent Medical, Dental, Vision options
  • 401K 
  • Life insurance
  • Career Growth
  • Employee Discounts
  • Paid Training

Hours: Monday-Friday 7:30 am - 5:30 pm. No weekends 

 

  • Service Advisor

    3 weeks ago

    Alexandria, United States Land Rover Alexandria Full time

    About Us Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it. The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia,...

  • Service Advisor

    2 weeks ago

    Alexandria, United States Land Rover Alexandria Full time

    About Us Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it. The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover, Kia,...

  • Service Advisor

    2 weeks ago

    Alexandria, United States Land Rover Alexandria Full time

    **About Us** Don Beyer Sr., a retired U.S. Army Lt. Colonel, founded Don Beyer Auto Group in 1973. His philosophy of doing business was to take excellent care of each and every service and parts customer and new and used car sales would flow from it. The Beyer Automotive Group is a family-run business, currently selling and servicing Volvo, Land Rover,...

  • Service Advisor

    1 week ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    **SUMMARY** We are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we...

  • Service Advisor

    2 weeks ago

    Alexandria, United States Walker Toyota Full time

    Job DescriptionJob DescriptionWalker Automotive is a family owned business, committed to always achieving the level of satisfaction that exceeds all customer expectations at our BMW, Buick GMC, Chrysler Dodge Jeep Ram, Honda, Kia and Toyota locations. We proudly serve the Alexandria, Leesville, Pineville, Avoyelles Parish and the heart of Central Louisiana....

  • Service Advisor

    4 weeks ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARYWe are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to...

  • Service Advisor

    3 weeks ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARY We are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want...

  • Service Advisor

    4 weeks ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARY We are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want...

  • Service Advisor

    2 weeks ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARY We are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want...

  • Service Advisor

    2 weeks ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARYWe are looking for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to...

  • Service Advisor

    2 weeks ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARYWe are looking for a Service Advisor.If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer.We provide an excellent working environment and temperature-controlled shop.If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to...

  • Service Advisor

    1 week ago

    Alexandria, United States Ourisman Ford & Lincoln Full time

    SUMMARYWe are looking for a Service Advisor.If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer.We provide an excellent working environment and temperature-controlled shop.If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to...

  • Automotive Service Advisor

    2 weeks ago

    Alexandria, United States AAA Club Alliance Inc. Full time

    Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your...

  • Automotive Service Advisor

    2 weeks ago

    Alexandria, United States AAA Club Alliance Inc. Full time

    Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your...

  • Automotive Service Advisor

    4 weeks ago

    Alexandria, United States Lindsay Cadillac of Alexandria Full time

    Job DescriptionJob DescriptionJob Description:Automotive Service Advisor GM and CDK experience a HUGE plus!! If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you will be responsible to meet and greet service customers promptly in a...

  • Automotive Service Advisor

    2 weeks ago

    Alexandria, United States Lindsay Cadillac of Alexandria Full time

    Job DescriptionJob DescriptionJob Description:Automotive Service Advisor GM and CDK experience a HUGE plus!! If you believe Customer Service  is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! As a Service Advisor you will be responsible to meet and greet service customers promptly in a...

  • Service Advisor ASM

    3 weeks ago

    Alexandria, United States Ourisman Chrysler Jeep Dodge Of Alexandria Full time

    SUMMARY We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to...

  • Service Advisor ASM

    1 week ago

    Alexandria, United States Ourisman Chrysler Jeep Dodge Of Alexandria Full time

    SUMMARY We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to...

  • Automotive Service Advisor

    1 week ago

    Alexandria, United States Kerry Chevrolet Inc Full time

    Job DescriptionJob DescriptionAbout UsHere at Kerry Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kerry Automotive Group  is absolutely critical to its success. Our promise is to keep delivering the same...

  • Automotive Service Advisor

    3 weeks ago

    Alexandria, United States Ourisman Chevrolet Buick GMC Of Alexandria Full time

    Job DescriptionJob DescriptionSUMMARYWe are hiring for a Service Advisor to join our award winning team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for...