Host
3 weeks ago
Officina [oh · fee · she · nah], or “workshop,” is an Italian-inspired culinary collective from Chef Nicholas Stefanelli of Michelin-star Masseria. Officina is the realization of Chef Stefanelli's career-long dream to bring the very best of Italian gastronomy together under one roof.
In terms of both cuisine and service, our standards are high – and so are those of our guests.
We offer our family a healthy work-life balance, benefits, and an enriching work environment. We invite you to join our growing creative and passionate team of hospitality professionals at Creative Food Group.
Requirements
*Minimum of 2 years hosting
*18 years or older
*Excellent customer service skills
*Experience working with reservation system(s)
Preferred Qualifications
*High School Diploma or equivalent
What we expect from you
*Ability to act with integrity, honesty, and knowledge that promote the culture, values, and mission of Officina *Willingness to work and learn in a team environment
*A passion for food services
*Ability to adapt and make decisions quickly in a fast paced environment
*Maintain a positive and professional attitude with the team(s)
*Strive to present the best products
*Contribute to weekly staff education meetings
Key Responsibilities
*Greeting every guest as they enter the restaurant
*Offer assistance to our guests with coats, bags, strollers, etc.
*Accommodating guest requests to best of ability
*Give warm farewell to every guest as they leave the restaurant
*Immediately notifying management of any guest complaints, including any interactions with a guest that causes the host to believe the guest is not 100% happy with their visit
*Answering phones in a professional and polite manner, taking reservations, accommodating guest requests, and answering any questions
*Offering the best as possible customer service
*Handling Tock (reservation system) to make guests’ check-in and seating as smooth as possible
*Maintaining updated table information on Tock
*Let events team know about any necessary information/inquiries
*Conveying all appropriate guest information to managers, staff, and chef (VIP’s, special occasions, events, special requests)
*Quoting accurate wait times for walk-in guests
*Maintaining a clean and orderly host station and entrance area
*Helping with other side work as needed
Physical Requirements
*Ability to stand and walk for extended periods of time
*All employees are to maintain a neat and well-groomed appearance (specifics will be provided)
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