Junior IT Configuration Specialist
3 weeks ago
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Provide a timely response and guidance to client requests
- Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
- Perform OS upgrades and Service Pack installs
- Ensuring that applications are properly licensed, and warranties are applied
- Work with 3rd party vendors as necessary to resolve application or hardware issues
- Work with other departments to ensure that SLAs are met
- Make recommendations for improvements of the provisioning processes
- Perform proactive maintenance tasks on workstations as necessary
- Work with end users to identify and resolve issues with hardware or software
- Add additional hardware to new deployments as needed (RAM, SSD, etc).
- Perform User Profile Setups on new system setups
- Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location
- Perform imaging and setup of client machines in remote locations following client process
- Evaluate, diagnose, and determine appropriate and necessary repairs on hardware
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Review Tickets with Manager
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Create and update documentation when changes or occur, or when discoveries are made
- Attend monthly training & team meetings as required.
- Additional duties as required
Skills, Knowledge & Expertise
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- Post Secondary schooling - related to IT.
- 1-5 years in IT related experience
- Experience with Windows 10/11 operating systems.
- Experience with Microsoft Office – all versions.
- Basic Network understanding
- Experience working with Active Directory
- Experience with WDS and MDT would be an asset.
- Experience managing MS licensing would be an asset.
- Strong organizational, and customer service skills
- Skill in written communications
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly.
- Self-motivated with the ability to work in a fast-moving environment.
Additional info you will want to know:
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Travel to client sites may be required
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