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Business Analyst
2 months ago
Role: IT Support Specialist
Duration: 0-12 month(s) Contract
Location: BOSTON MA 02116 High
Onsite
Must-have skills for this role:
- ITSM
- Desktop management
- Customer Service
We are looking for a detail-oriented IT Support Specialist with a focus on laptop refresh projects. The ideal candidate will be responsible for imaging new laptops, scheduling and communicating refresh plans with end-users, updating the CMDB, supporting data transfer, and disposing of assets according to company policies. The candidate should be efficient, able to refresh 10-15 laptops per day, and ensure a smooth transition for end-users.Key Responsibilities:Image New Laptops (Windows & MAC):
- Prepare and image new laptops using standardized imaging processes.
- Ensure all necessary software and configurations are correctly installed and functioning.
- Perform quality assurance checks to confirm that the laptops meet company standards before deployment.
- Coordinate with end-users to schedule laptop refresh appointments.
- Communicate the refresh process, timeline, and expectations clearly to end-users.
- Address any concerns or questions from end-users promptly and professionally.
- Accurately update the CMDB with new hardware information.
- Ensure that all asset details, including serial numbers and user assignments, are current and correct.
- Maintain detailed records of all changes for auditing and tracking purposes.
- Assist end-users with backing up and transferring data from old laptops to new ones.
- Ensure data integrity and confidentiality during the transfer process.
- Provide post-refresh support to resolve any issues related to the new laptops.
- Follow established procedures for the disposal of old laptops and other IT assets.
- Ensure that all data is securely wiped from devices before disposal.
- Manage asset disposal in compliance with company policies and environmental regulations.
- Maintain a high level of efficiency, refreshing 10-15 laptops per day.
- Continuously look for ways to streamline the refresh process and improve efficiency.
- Ensure minimal downtime and disruption for end-users during the refresh process.