Dental Receptionist

3 weeks ago

Los Angeles, United States Optimize Practice Services Full time
Job DescriptionJob DescriptionDental ReceptionistAbout the CompanyAt Tarzana Smile Center, we are dedicated to crafting beautiful smiles and fostering a warm, welcoming environment for our patients. As a leading dental practice in Tarzana, we strive to deliver exceptional dental care tailored to the unique needs and preferences of each individual.Our team is comprised of highly skilled and compassionate professionals who share a collective passion for enhancing oral health and overall well-being. We believe that a healthy smile not only brightens your face but also positively impacts your quality of life.With state-of-the-art technology and a patient-centric approach, we offer a comprehensive range of dental services, including preventive care, cosmetic dentistry, restorative treatments, and more. Our commitment goes beyond treatments; it's about building lasting relationships based on trust, transparency, and personalized care.At Tarzana Smile Center, we value continuous growth and learning, staying updated with the latest advancements in dentistry to provide our patients with the best possible care. We invite you to join our dynamic team where your skills, enthusiasm, and dedication to patient care will be valued and nurtured.If you're looking to be part of a practice that prioritizes excellence, patient satisfaction, and a positive work environment, Tarzana Smile Center is the place for you. Join us as we create smiles that radiate confidence and happiness in our community.

Overall Job Description:

The Dental Receptionist is the first point of contact for patients and visitors, representing the dental practice's image and values. They are responsible for managing the front desk operations, appointment scheduling, patient communication, and providing excellent customer service.

Requirements:

- High school diploma or equivalent required; additional education or certification in office administration or related field is a plus.

- Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.

- Strong communication and interpersonal skills.

- Exceptional organizational abilities and attention to detail.

- Proficient in using dental software and standard office software (e.g., MS Office).

- Ability to handle multiple tasks simultaneously and adapt to a fast-paced environment.

- Knowledge of dental terminology, procedures, and insurance protocols is beneficial.

Essential Functions:

Patient Reception:

- Greet patients with a friendly and welcoming demeanor, making them feel comfortable and at ease.

- Efficiently handle patient registration, check-ins, and check-outs.

Appointment Scheduling:

- Manage the appointment schedule, ensuring optimal utilization of time and resources.

- Schedule appointments, follow-ups, and consultations, coordinating with dental staff.

Communication and Customer Service:

- Answer phone calls, emails, and inquiries, providing information and assistance promptly and professionally.

- Handle patient concerns and complaints with empathy and strive to resolve issues to ensure patient satisfaction.

Records Management:

- Maintain and update patient records, ensuring accuracy and compliance with confidentiality standards.

- Manage patient files and paperwork, both in physical and electronic formats.

Billing and Insurance Verification:

- Verify insurance coverage and process insurance claims accurately.

- Assist patients with billing inquiries and facilitate payment transactions.

Administrative Support:

- Assist with administrative tasks, including managing office supplies, coordinating mail, and supporting staff as needed.

- Coordinate with dental assistants and hygienists to ensure smooth patient flow and efficient operations.

Physical Requirements:

- Ability to sit, stand, and walk for extended periods.

- Manual dexterity for operating office equipment and handling paperwork.

- Visual acuity for using computer screens and reading documents.

Work Environment:

- The work is typically performed in a dental office setting, with regular interaction with patients and dental staff.

- The environment may be fast-paced and involve occasional stressful situations, requiring effective multitasking and time management skills.

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