Switchboard Operator

2 weeks ago

Kaysville, United States Tanner Memorial Clinic Full time
Job DescriptionJob DescriptionDescription:

Tanner Clinic has an immediate opening for a Switchboard Operator


Location: Kaysville Business Office

Hours: FT


Essential Job Responsibilities:

  • Answer and direct all incoming calls quickly, accurately, and professionally.
  • Be aware of the daily hours of operation for each provider or physician and support office personnel.
  • Assess and deal with emergent situations, providing a helpful and positive outcome for callers.
  • Use the multi-line phone system, including transferring calls and paging.
  • Take and deliver complete, detailed messages when necessary.
  • Maintain strict personal, patient, and company confidentiality.
  • Other duties as assigned.



Requirements:

Education: High school diploma or GED equivalent.


Experience:

  • Prior health care experience preferred.


Other Requirements:

  • Exceptional ability to speak and communicate clearly, professionally, and with empathy.
  • Working familiarity with phone and voice mail systems.
  • Working knowledge of computer systems; strong keyboarding skills.
  • Ability to assess and deal with stressful or emergent situations.


Performance Requirements:

Knowledge:

  • Knowledge of medical terminology and organization services.
  • Knowledge of individual responsibilities to accurately direct callers.


Skills:

  • Ability to use multi-line phone system, including transferring calls and paging.
  • Adequate hearing to answer phone and speak with patients.
  • Ability to speak clearly and loudly enough to be heard by callers and patients.


Abilities:

  • Elicits appropriate information to route calls to the appropriate person.
  • Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.


Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.


Work Environment: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.


Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.