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Customer Service/Call Center Representative
3 months ago
This is a remote position.
From caring for thousands of young trees that have been planted in newly emerged neighborhoods of South Beach and Mission Bay, on the eastern edge of San Francisco, to establishing healthy urban forests on lands that only 20 years ago were abandoned industrial wastelands (in partnership with non-profit organizations, city/state agencies and private businesses), we have learned how to care for young trees in extreme, urban conditions. And, in the process, have developed an unparalleled expertise in this area.We have witnessed time and time again how installing contractors don’t have the bandwidth to properly adjust staking straps on newly planted trees: the task is difficult, time consuming, and expensive.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
RequirementsCustomer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Benefits * Medical, dental, and vision options: Available on the 1st day of the month following your start date
* Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
* Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
* Floating Holidays: Up to 2 floating holidays per year
* Competitive compensation: Including annual performance evaluations
* 401k retirement plan: Including an employer match
* Company paid: Life insurance, short-term disability, & long-term disability and more
