Host

4 weeks ago

Gulf Shores, United States Sassy Bass Full time
Job DescriptionJob DescriptionIts time to *Sass it Up*

We are looking for a motivated Host to join our team

You will contribute to a unique and memorable dining experience for all guests by welcoming and warmly greeting guests on arrival, managing the efficient and timely seating of our guests to a table that best serves their wishes, and providing friendly, responsive service.

We are a people-first company that puts the needs of our guests and team above all others. Were setting out to find unique team members to help us grow and operate at the highest level.

We are creating opportunities through our growth to add to a team of highly motivated restaurant and hospitality professionals who share our values and help us take our family of restaurants to the next level.

We are a company that has a passion for creating an EXPERIENCE that is unique and rememberable. Our team drives that experience through the care and effort we put into our food, service, and coaching. We are looking for servant-oriented team members that will embrace the challenge to ensure that every interaction with our guests, fellow team members, and community is done with care and integrity. We strive for excellence, professionalism, and integrity in all we do.

Embrace outrageous fun with our teams located in the Gulf Shores area today

Activities & Responsibilities

Primary
  • Promote, work, and act in a manner consistent with the mission of Sassy Bass.
  • Warmly and graciously greet all guests and seat them at tables or in waiting areas.
  • Open the front door for guests entering or leaving the restaurant when possible.
  • Provide guests with menus and inform them of their servers name upon seating.
  • Record guest names and the number of people in the party and provide guests with estimated waiting time when immediate seating is limited.
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Locate waiting parties when tables become available.
  • Speak with guests to ensure satisfaction with food and service, respond to complaints, and make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform guests of establishment specialties and features.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Direct guests to coatrooms and waiting areas such as lounges.
  • Relay messages to servers and bussers as needed.
  • Thank guests as they leave and invite them to return.
  • Attend all scheduled employee meetings and offers suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests needs and support the operation of the restaurant.
  • Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Assist with preparing and serving food and beverages.
Tools & Technology
  • Cash registers, Point-of-sale terminals, POS software, and workstations
  • Credit card processing machines
  • Personal computers, tablets, smart phones and/or handheld devices
  • Software - Office suite, web-based applications, etc.
  • Special purpose telephones
  • Calendar and scheduling software
  • Table management or reservation software
  • Carbonated and non-carbonated beverage dispenser
  • Commercial use coffee or iced tea makers
  • Ice dispensers
Qualifications
  • Previous restaurant hosting or serving experience preferred
  • Friendly and customer-focused personality
  • Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
  • Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
  • Ability to effectively communicate on the telephone
  • Must be able to carry trays or supplies (10-30 lbs.)
Complete our short application today

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