Automotive Service Advisor Assistant
1 month ago
- Competitive Compensation Package
- Medical, Dental, Vision and Life Insurance
- IRA Assistance Plan
- Paid Time Off
- Paid Training
- Opportunities for Growth
- Employee Discounts on Vehicle Purchase, Parts, Service and More
- Greet customer warmly and assess reason for visit
- The Assistant Service Advisor/Writer is responsible for the entire customer service experience until vehicle is turned back over to the customer
- Generate estimates, suggest services and advise of any current promotional products/services
- Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
- Communicate to the customer on targeted completion time.
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships with customers to encourage repeat and referral business
- The Service Advisor will maintain Customer Service Index (CSI) ratings as set by dealership service manager
- Experience is preferred
- Excellent customer service skills
- Strong written and communication skills
- Consistent and stable work history
- Valid driver’s license and clean driving record
- Professional appearance and work ethic
- Great organizational skills
- Ability to read, write and speak English fluently
- Resume must be uploaded, and online assessment completed for immediate consideration
- Applicants must pass pre-employment testing to include background checks, MVR, and drug screen
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