ITSM Program Manager

3 weeks ago


Minneota, United States TechNix LLC Full time
Job DescriptionJob Description

Position: ITSM Program Manager

Duration: 6 Months

Location: Minnesota (Remote)

Responsibilities:

  • Assist in managing the end point engineering team and functions.
  • Assist in managing the service desk team and functions.
  • Work with managers on team, team dynamics and effectiveness metrics.
  • Oversee and/or run projects to address "end of life" hardware replacements, Operating system patching, application installation upgrades, and like efforts.
  • Be cognizant and address any security risks or concerns that may impact the endpoint environment.
  • Be fluent in ITSM processes with a focus on incident, problem, asset and configuration management.
  • Perform a gap analysis on processes against best practices and recommend changes for improvement where needed.
  • Measure and trend key process indicators to support 1-, 3-, and 5-year roadmap.
  • Review and make current documentation, create artifacts for any missing documents.
  • Work with other information technology teams as applicable to meet the organization's needs.
  • Work with existing vendors on Service Level agreements focusing on quality.
  • Evaluate new vendors for potential cost savings and/or efficiencies.
  • Work with the organization to stay abreast of all new technology that may benefit the

council.

  • Works with the appropriate Subject Matter Expert) to creates, administers, and

troubleshoots Active Directory Group Policies (GPO) for the purpose of addressing organizational needs and providing operational capabilities to users.

  • Collaborate with other Information technology team(s) to deliver the appropriate technology and support to our customers.


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