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Spray Coatings Technician

3 months ago

Phoenix, United States ICP Group Full time
Job DescriptionJob DescriptionInnovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the construction and industrial end markets. ICP Group is comprised of market leading brands known for innovation, quality, and performance. Founded in 2015 and supported by a lean corporate team, ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America. ICP Group is headquartered in Andover, MA and has manufacturing and distribution sites throughout North America, Latin America, UK, Europe and the Asia Pacific region.

ICP Group is looking to hire a Spray Coatings Technician, who can work remotely. The Spray Coatings Technician is responsible for training, product demos, trouble shooting and technical support to customers and internal teams.  You will be working with products and solutions for fire, heat, thermal, and safety issues that a multiple of industries face today. ICP Building Solutions Group proprietary formulations, unique product compositions, and rapid, custom solutions build a strong foundation for cost-effective, creative, quick-response solutions to suit our customers’ thermal fire protection needs. This position is for individuals experienced in the coatings space, who has demonstrated a high level of technical aptitude. This role is very independent, and we need an individual who can easily work with minimal supervision.  This position has national support responsibilities. 

In this role you will be responsible for the following:
 
  • Provide technical support to customers and internal teams for spray coating applications;
  • Provide training and support to customers and internal teams for spray foam applications;
  • Conduct site visits to provide technical support and training to customers.
  • Represent themselves and the company with the highest of ethics, maintain a positive attitude, and operate with principled business practices.
  • Provide technical support for sales presentations.
  • Stay up to date with industry trends and developments.
  • Maintain knowledge of technical documentation for spray coating products, including product specifications, application guidelines, troubleshooting guides, and training materials.
  • Assists, as required, in the development and implementation of marketing plans, meetings, shows, conferences, training, and workshops.
  • Develops a thorough knowledge of product offering and can provide the technical support to others within the organization as well as to customers.
  • Overnight travel up to 75%.
  • Answer product application questions on a daily basis.
  • Address technical complaints referred by marketing, sales or customer service.
  • Investigate complaints to determine root cause.
  • Communicate root cause results verbally and in a formal report to appropriate internal personnel.
  • Interact with customers to satisfy their issues while protecting ICP’s interests.
  • Visit customer sites as required to troubleshoot issues.
  • Interact with suppliers, customers, customer service, sales and production staff to assure customer satisfaction and complaint resolution.
  • Provide training for both new and existing products.

Requirements
  • 2+ years of experience in spray coating technical support or a related field
  • Strong technical knowledge of spray coating processes, equipment and products
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Strong problem-solving skills and attention to detail
  • Willingness to travel domestically as needed
  • Bi-Lingual (English and Spanish)

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
 

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