Field Service Apprentice

1 month ago

Cincinnati, United States Weiss Technik North America, Inc. Full time
Job DescriptionJob Description

Job Purpose/Authority Statement

The Job Title listed empowers the Incumbent with the authority to execute all duties and responsibility listed below. In the event of a conflict of authority, the Incumbent shall elevate to direct supervisor for resolution.

Duties and Responsibilities

  • Maintain a clean and orderly work space.
  • Maintain and organize fully operation service vehicle.
  • Turn in job expenses weekly or bi-weekly fashion for job costing purposes and have company related credit cards paid in a timely fashion and without penalty fees.
  • Keep, properly maintain, and turn in calibration equipment at required intervals.
  • Learn how to maintain high level of focus on customer satisfaction.
  • Assist with installs and services those who extensive knowledge of refrigeration, electrical, controllers, hydraulics, calibrators, pneumatics. Provides telephone technical assistance as required.
  • Travels throughout North America and Worldwide when required.
  • Assist with training sessions at Service Seminars or at customer facilities.
  • Interacts with engineering and manufacturing Dept regarding in-house and field equipment failures.
  • Documents field trips and properly records paperwork.
  • Capable of reading and understanding test reports and prioritizing workloads. Must be capable of driving a forklift. Knowledge of electrical safety policies, including lock-out/tag-out, and EPA refrigeration certification.
  • Train to have a working knowledge of CRM database and Visual Manufacturing to review and enter data.
  • Train to have a working knowledge of computer systems, e.g. Industrial Engineering drives, latest version of Windows OS, MS Outlook, and Word, Excel.
  • Train how to operate vacuum pumps, PID controls, and work with low voltages.

Qualifications

  • Employee must be able to perform simple math functions
  • Have the ability to accurately use measuring instruments
  • Be willing to provide basic tools required for the position
  • Be willing to train as required and possess the ability to understand shop pick lists and travel related to job and accurately report time to job assignments.
  • Must be capable of reading and understanding SOP’s and FDA/GMP’s and willing to work in an office environment or travel up to 2 weeks per month as required.
  • High School Diploma/GED or comparable experience required.
  • Must be able to follow direction
  • Work in a fast paced environment
  • Work cohesively with others, and learn to communicate effectively with customers.
  • Training expected to last up to two years.

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