Service Technician
4 months ago
Job Title: Service Technician
Company Overview:
Join our team at Ultra Modern Pool & Patio, a premier retailer specializing in hot tubs, patio furniture, pools, and outdoor living solutions. With a commitment to quality products and exceptional customer service, we've earned a reputation as a trusted provider in the industry. As we continue to expand, we're seeking a dedicated pool and hot tub Service Technician to join our team.
Position Overview:
As a service technician, you will be responsible for maintaining, repairing, and servicing pools and hot tubs for our clients. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service.
Responsibilities:
- Perform routine maintenance tasks on pools and hot tubs, including cleaning, water testing, and chemical balancing.
- Diagnose and repair mechanical, electrical, and plumbing issues with pool and hot tub equipment such as pumps, filters, heaters, and controllers.
- Conduct inspections of pool and hot tub systems to identify potential problems and recommend preventative maintenance measures.
- Install, upgrade, and replace pool and hot tub equipment as needed.
- Troubleshoot and resolve customer inquiries and complaints in a professional and timely manner.
- Maintain accurate records of service visits, inspections, and repairs.
- Adhere to safety protocols and guidelines while working on pool and hot tub systems.
- Keep abreast of industry trends, new technologies, and best practices in pool and hot tub maintenance and repair.
- Collaborate with team members to ensure efficient operation of the service department.
- Provide guidance and assistance to customers on proper maintenance and usage of their pool and hot tub systems.
Qualifications:
- High school diploma or equivalent; additional technical training or certification is a plus.
- Proven experience as a pool and hot tub service technician or a similar role.
- Strong knowledge of pool and hot tub equipment, including pumps, filters, heaters, and controllers preferred.
- Proficiency in troubleshooting mechanical, electrical, and plumbing issues.
- Excellent customer service and communication skills.
- Ability to work independently and prioritize tasks effectively.
- Physically fit and able to lift heavy equipment and work in outdoor environments.
- Valid driver's license and clean driving record.
- Willingness to work flexible hours, including weekends and holidays, as needed.
- Commitment to safety and adherence to industry regulations and guidelines.
Benefits:
- Competitive hourly wage with opportunities for overtime
- Comprehensive benefits package, including health, dental, vision, and supplemental insurance
- Retirement savings plan with employer contributions
- Paid time off and company holidays
- Employee discounts on hot tubs, patio furniture, and outdoor accessories
- Training and development opportunities for career advancement within the company
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