Receptionist

2 weeks ago

Littleton, United States VIVOS THERAPEUTICS INC Full time
Job DescriptionJob DescriptionDescription:

Job Summary: The Vivos Receptionist is the face and voice of Vivos. He/she is the first and the last impression that patients, family members, other health care professionals and visitors have of the Vivos Center. This person has a very important role and is a key part of our success. The Receptionist interacts with the public both by telephone and in the Center, making each interaction a WOW experience.


Main Job Duties and Responsibilities:

  • Greets patients/visitors in a welcoming, friendly, caring, kind and professional manner
  • Answers incoming phone calls with a smile, conveying a friendly, caring, kind and professional attitude
  • Routes phone calls to the appropriate people
  • Completes New Patient Intake Forms for every new patient
  • Answers patient questions in a knowledgeable manner – if unsure of an answer to a question a patient has, finds someone who can answer
  • Assists patients to complete all necessary forms and documentation
  • Offers hospitality to patients/parents
  • Verifies and updates patient information as needed
  • Accurately enters all relevant patient information into data system
  • Researches patient insurance benefits and enter into data system
  • Notifies back office that patient has arrived
  • Ensures that patients are not left waiting more than 5 minutes in the reception area
  • Maintains and manages patient records in compliance with privacy and security regulations per HIPAA protocol
  • Responds and complies to requests for information per HIPAA protocol
  • Schedules patient appointments
  • Confirms upcoming appointments and recalls according to center protocol
  • Checks daily appointment schedule
  • Checks appointment schedule two/three days out for openings
  • Makes calls to patients from assigned Patient Call Lists
  • Fills schedule when there are cancellations or no-shows
  • Organizes referrals to other medical/dental specialists
  • Presents patient financial arrangements using the financial stair steps
  • Assists patients in applying for third party financing (Care Credit and Wells Fargo)
  • Checks patients out and schedule next appointment
  • Collects payments from patients at time of treatment
  • Creates school excuse notes as requested by parent
  • Asks for referrals
  • Asks patients/parents to complete survey
  • Asks patients/parents to like us on Facebook, Instagram, Twitter and YouTube
  • Reviews and submits claim forms for dental/medical insurance
  • Sends out Thank You notes to New Patients
  • Tracks Patient Referrals
  • Understands and is aware of all current marketing
  • Monitors and maintains inventory of front office supplies
  • Maintains patient education materials and articles in the reception area
  • Maintains a neat, clean and professional reception area/kid’s room
  • Maintains neat and clean patient rest room
  • Safeguards patient privacy and confidentiality per HIPAA protocols
  • Protects patients and team members by adhering to infection-control policies and OSHA protocols
  • Conducts Patient Education Meetings as needed
  • Assists in the back office as needed
  • Assists Team Leader as needed
  • Prepares required material for Morning Huddle and leads morning huddles as needed
  • Attends bi-weekly Staff Meeting
  • Compiles daily, weekly and monthly statistics/graphs
  • Attends and participates in off-site events (health fairs, community events, etc.) as needed
  • Helps and assists with Live Training at the Institute performing all tasks asked of (Sterilization, Clean up, kitchen duties)
  • Other duties as assigned by management team

Key Competencies:

  • Communication skills
  • Customer service skills
  • Team work
  • Information collection and management
  • Organizational skills
  • Accuracy
  • Initiative
  • Adaptability
  • Confidentiality
  • Patient Focused/Friendly
  • Presentation skills
  • Ability to problem solve and seek win/win resolutions with other team members and patients
Requirements:

Qualifications, Education and Experience:

  • General education degree, high school diploma or higher
  • Phone skills
  • Customer service skills
  • Knowledge of computer and relevant software applications
  • Knowledge of general administrative and clerical procedures
  • Knowledge of dental terminology, procedures and diagnosis is helpful but not required at time of hire
  • Working knowledge of dental/medical insurance is helpful but not required at time of hire
  • Marketing and sales background beneficial, but not required
  • Must enjoy working with children

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