Business Online Banking Support Rep II

3 weeks ago

Gretna, United States Pinnacle Bank Bank of Colorado Full time
Job DescriptionJob Description

Description/Job Summary

At the direction of the PBFB Help Desk Supervisor, provide customer service and data entry support regarding PinnBank for Business via the telephone, chat and email in compliance with established policies and procedures.

Hours Needed: Mon-Fri, 10 a.m. to 7 p.m.

Potential of a hybrid of working remotely.


Responsibilities/Duties

  1. Sets up new customers on PinnBank for Business in compliance with established policies and procedures.
  2. Verifies accuracy of submitted PinnBank for Business customer documents and agreements in accordance with established policies and procedures.
  3. Provides support of questions and situations to PinnBank for Business customers.
  4. Assists PBFB Help Desk Supervisor with related projects as requested.
  5. Regular and reliable attendance.
  6. Performs other duties as assigned.

Preferred Skills

Ability to communicate effectively with management, customers and co-workers.
Ability to pay close attention to detail and work with a high degree of accuracy.
Ability to meet deadlines and work independently.
Ability to assist others within the department.
Skills in problem solving.
Ability to make sound decisions using information at hand.

Preferred Experience

Knowledge of Fiserv internet-banking software and general banking operations preferred.

Required Education

High school graduate or equivalent.

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

  • 8 paid holidays
  • 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
  • New employees will receive 12 hours of paid sick time upon their hire date
  • After five years, 22 PTO days each year
  • Health, dental, prescription drug card, vision, and voluntary life insurance plans
  • Health Savings Account with employer contributions
  • Flexible medical and dependent care spending plans
  • Parental Leave after one year of full time employment
  • 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
  • Free checking account and basic printed checks
  • Free safe deposit box
  • $15,000 group term life insurance
  • Long term disability insurance
  • Employee Assistance Program
  • Educational Assistance

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