Hotel Front Desk Clerk
2 weeks ago
$13.50 - $15 hourly
Responsibilities:- Work with the housekeeping staff to ensure rooms are ready for new guests
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has experience answering telephone calls and troubleshooting stressful situations
- 1+ year of hotel industry experience or related job preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
Our Compensation Philosophy
We understand that living is not getting any cheaper. So, in addition to paying our team well, we proactively seek out various forms of "compensation" to offer our employees.
We also operate with the principle that a team who feels valued, receives recognition for a job well done, gives back to their community, and is working in a positive culture is every bit as important as a good wage.
So, we strive daily to create and nurture a positive and healthy work culture.
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