Concierge, Casual

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

SUMMARY:

Responsible for assisting residence club owners and visitors with dining reservations and recommendations, coordinating transportation, and recommendations/assistance with tickets for recreational activities, and assisting with check in and out of residences in a courteous and professional manner while exceeding the high standards of the resort.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
• Concierge Attendant will always use owners/members/guests names when meeting, answering questions, making deliveries, greeting or assisting owners/members/guests in anyway.
• Answer telephones with enthusiasm. Understand the telephone system and be able to transfer calls/deal with situations as they arise.
• Must always speak and carry yourself in a professional manner.
• Make reservations for activities/transportation/dining requests/or owner, member and guest needs.
• Have knowledge of itineraries given to owners and guests for activities.
• Be able to record and log information timely and accurately.
• Be able to communicate efficiently with each department and follow each department’s rules and procedures.
• Use and understand the computer system for concierge reservations, reports, billing, emailing and activity scheduling.
• Prepare arrival and departure reports and arrival packet information for guest visits.
• Be detail orientated and follow through or complete each task set or started.
• Have knowledge of all other Timbers Properties, the Reciprocity Program and the Timbers Collection.
• Assist Club Service Attendant staff as needed with valet, deliveries and assisting other departments as needed.
• Must thrive on multi-tasking.
• Must be able to effectively tour guests through the building and residences, pointing out and explaining amenities and other commercial businesses within the property.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• Prior experience in customer service
• Policies and procedures of the department
• Customer service principles and practices
• Correct business English, including spelling, grammar and punctuation

Required Knowledge and Skills

• Principles, practices and techniques of the hospitality industry.
• Computer software applications including standard to industry
• Policies and procedures of the department.
• Customer service principles and practices.
• Proper business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
• Area amenities, activities and events.

Education and Experience:

• High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.