WHO WE ARE & WHAT WE DO

If you’re looking for an exciting career opportunity, you’re in the right place. Santa Cruz County Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. We engage in impactful volunteering and support the greater economic vitality within our tri-county reach. Our success is due to our amazing team of exceptional, experienced, knowledgeable, and success-oriented employees.

We’ve been recognized with numerous community leadership awards and our team gives 2000+ hours of volunteer service each year. A few honors we’ve received locally, include:

• Good Times Best of Santa Cruz, Best Bank – 12 consecutive years
• Santa Cruz Sentinel Reader’s Choice, #1 Best Bank – 9 years
• Santa Cruz County Chamber of Commerce – Business of the Year 2018 and 2021
• Press Banner’s Best of Scotts Valley, Best Bank
• Register Pajaronian’s Best of Pajaro Valley, Best Bank
• Second Harvest Food Bank, Big Step and Platinum Awards for Holiday Food and Fund Drive
• Farm Bureau of Santa Cruz County and Agri-Culture, Al Smith Friend of Agriculture Award

POSITION OVERVIEW

Reporting to the SVP/Director of Treasury Management, the eBanking Manager oversees the daily activities of the eBanking Department and is responsible for providing direct support and supervision to the eBanking team. The eBanking Manager ensures that implementation of technical systems and solutions for new and existing clients are done in a timely manner and meet client expectations.

ESSENTIAL JOB FUNCTIONS:

• Manage the eBanking team members to ensure tasks are performed in a timely and organized manner.
• Facilitate timely issue resolution related to the implementation; ensure delivery of products and services is completed with full accountability for the end-to-end process; process timely to meet service level agreements (SLA’s).
• Certify that quality assurance is in place within the implementation process by identifying error trends and sources and providing solutions.
• Assist the Product/Project Manager, Director of Digital Transformation, and Director of Treasury Management with development and training for internal and external clients in Online Banking and related Treasury Management products, such as Online Banking, ACH, Wires, RDC, Positive Pay, Bill Payment, Etc.
• Attend meetings and training to continue developing and enhancing knowledge of Treasury Management products, processes, and technologies.
• Daily review of operational reports for call-back and quality control.
• Manage the team's daily operations to ensure successful client implementations while following best practices and processes.
• Updating/Maintaining eBanking Policies and Procedures
• Establish and cultivate relationships with internal teams and external clients by assisting with implementation strategies, issues and expectations.
• Ensures that all operational matters are conducted in compliance with all appropriate laws and regulations, Incumbent hires, develops, coaches and mentors’ staff.
• Oversight of all operational functions related to the implementation of treasury management products and services
• Reconcilement and auditing of Bancontrol accounts
• Perform other tasks and duties as assigned.

REQUIREMENTS:

• Thorough knowledge of all banking products, including all Online Banking related products and services: Mobile Banking, Positive Pay, Remote Deposit Capture, Wires, ACH, etc.
• Strong coaching, team building and delegation skills
• Ability to establish and maintain effective working relationships with peers, superiors and direct employees
• Ability to motivate a team and foster effective relationships between team members
• Ability to keep team members on track and provide performance reviews to support their growth and development
• Superior organizational skills
• Excellent verbal and written communication skills
• Outstanding client service delivery to internal and external clients
• Strong analytical skills
• Proficient in learning new software and product upgrades utilized by the bank and its partner
• Knowledge of browsers and computer programs, including Microsoft Word but primarily Excel
• Knowledge of all Bank products
• Knowledge of Regulation E, Regulation CC, Regulation D, BSA/A ML and Compliance issues

REQUIRED EDUCATION:

• AA Business Administration or equivalent

PREFERRED PRIOR EXPERIENCE:

• At least 3-5 years in banking and electronic banking

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• Demonstrated experience in bank operations with previous experience overseeing electronic banking and has a vast knowledge of Treasury Management Products & Services.
• Excellent people skills.
• Possess personal qualities of integrity, credibility, and commitment to corporate mission.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

SUPERVISORY RESPONSIBILITY

This position has overall supervisory responsibility for eBanking department staff.

POSITION TYPE/EXPECTD HOURS OF WORK

This is a full-time position that regularly requires long hours and occasional weekend work.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.