Servicing Default Specialist III

4 weeks ago


Chesterfield, United States Flat Branch Home Loans Inc Full time
Job DescriptionJob DescriptionDescription:

Basic Description: Responsible for all audit/review of past due mortgage loans on all stages of delinquency to ensure compliance of all government, investor, and client guidelines. The position is also responsible for training and supporting staff in the Default department.

Responsibilities:

  • Auditing and updating Default reporting to ensure that the company is in compliance with government, investor, and client guidelines.
  • Provide feedback to all default departments to ensure that all information is reporting timely and accurately
  • Assist Team Lead with credit reporting.
  • Assist Team Lead with overflow of claims within all investors.
  • Assist the Collection Department as an overflow of their inbound calls.
  • Ensure that department goals are met.
  • Oversee Loss Mitigation processes and assist team with overflow when needed
  • When Business Needs require overtime, must be flexible to work overtime when needed to accomplish tasks.
  • Identify opportunities to shorten timelines, drive performance and minimize loss.
  • Assists management team in development of talent through mentoring of junior staff members.
  • Performs other duties and projects as assigned by Management.


Requirements:

Qualifications & Skills:

  • 2+ years of mortgage experience required.
  • 5+ years of direct experience in Loss Mitigation
  • Must have working knowledge of mortgage documents & an understanding of the mortgage life cycle.
  • Ideal candidate with have general understanding on servicing agency loans: FNMA/FHLMC/FHA/VA/USDA
  • Quality: demonstrates attention to detail, a high degree of self-motivation and initiative.
  • Building and developing relationship with strong customer service skills
  • Judgment: Problem solving, discretion and judgment skills to discover source of exceptions
  • Compliant: To be able to interpret and apply policy and regulations quickly and independently


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