IT Support Specialist

4 weeks ago

West Chester, United States Krapf Group Full time
Job DescriptionJob Description

Monday through Friday position - No weekends
Excellent benefit package
PTO on day 1

POSITION SUMMARY:

This position will support the IT Manager in the day-to-day IT operations across all of the business units.  This individual will assist in maintaining all IT infrastructure including desktops, servers, printers and network equipment.  This person will be responsible for providing support to end-users on hardware, software and network related problems.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Act as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.
  • Provide prompt and courteous technical support to resolve hardware, software, and network-related issues.
  • Log all support requests, incidents, and service requests in a ticketing system.
  • Diagnose and troubleshoot technical issues, identifying root causes and providing effective solutions.
  • Escalate complex issues to appropriate IT team members when necessary and follow up on resolutions.
  • Install, configure, and maintain computer hardware, operating systems, and software applications.
  • Perform routine maintenance and updates on desktops, laptops, and peripheral devices.
  • Troubleshoot and resolve hardware and software issues on end-user systems.
  • Set up and configure new workstations, ensuring they meet organizational standards.
  • Provide user training and documentation for common desktop procedures and applications.
  • Offer user training and guidance on the proper use of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Educate end-users on best practices for data security and compliance.
  • Maintain a high level of professionalism and patience when dealing with users, providing exceptional customer service.
  • Create and maintain detailed documentation of technical procedures and issue resolutions.
  • Share knowledge with team members to enhance the overall efficiency of IT support operations.
  • Monitor and manage hardware and software inventory to ensure optimal asset tracking and allocation.
  • Collaborate with procurement to order and manage IT equipment.
  • Occasional after-hours support and on-call duties may be required.
  • Willingness to travel to remote locations as needed.

DIRECT REPORTS:
  • None


QUALIFICATIONS: 

  • Proficiency in Windows operating systems.
  • Proven experience in a help desk and desktop support role.
  • Strong knowledge of common business applications and productivity tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service orientation and communication skills.
  • Familiarity with IT ticketing systems.
  • Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
  • Ability to work independently and collaboratively within a team.
  • Self-started and able to take a task and run with it to completion.


EDUCATION:
  • Bachelor's degree in information technology or a related field is preferred, but not required.


OVERVIEW OF KRAPF Group:

Krapf Group Vision: We will provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EOE

KCOIJ

Powered by JazzHR

bQRfO9pEGv

  • Instructional Support Specialist

    4 weeks ago

    West Chester, United States Devereux Advanced Behavioral Health Full time

    Description: Are you looking for a rewarding opportunity working with children with special needs? Do you want to join a multi-disciplinary team with a strengths-based approach, emphasizing applied behavior analysis and positive behavior supports? If you answered YES to either of these questions, then consider joining our team as an Instructional Support...

  • Field Trainer/Diagnostic Support Specialist

    7 days ago

    West Chester, United States A. Duie Pyle, Inc. Full time

    In this position you will be required to travel throughout our Fleet Maintenance Facilities within A. Duie Pyle's network, located in the Northeast and perform hands on, remote and guided diagnostic training to help support our shops efforts in tackl Support Specialist, Diagnostic, Support, Trainer, Field, Equipment Repair, Transportation, Business Services

  • Tier 1, Payroll Support Specialist

    3 weeks ago

    West Chester, United States PrimePay Full time

    Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company. As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Tier 1 Payroll Support...

  • Behavior Support Specialist

    4 weeks ago

    West Chester, United States Devereux Advanced Behavioral Health Full time

    Description: Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents? **Being a Behavior Support Specialist at Devereux PA Children's Services has its...

  • Behavior Support Specialist

    4 weeks ago

    West Chester, United States Devereux Advanced Behavioral Health Full time

    Description: Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents? **Being a Behavior Support Specialist for Devereux PA Children's Services has its...

  • Membership Support Specialist

    3 weeks ago

    West Chester, United States Sentrilock LLC Full time

    Job DescriptionJob DescriptionDescription:SentriLock is seeking a Spanish Bilingual Membership Support Specialist to work in the Orlando, FL location to serve as on-site customer support providing world class service through effective communication and troubleshooting. We are a global provider of access control services, a subsidiary of the National...

  • IT Support Specialist

    2 weeks ago

    West Chester, United States Krapf Group Full time

    Monday through Friday position - No weekends! Excellent benefit package PTO on day 1POSITION SUMMARY: This position will support the IT Manager in the day-to-day IT operations across all of the business units.  This individual will assist in maintaining all IT infrastructure including desktops, servers, printers and network equipment.  This person will be...

  • Behavior Support Specialist

    2 weeks ago

    West Chester, United States Devereux Advanced Behavioral Health Full time

    New pay-rate: $22.50 - $25.65 (based upon experience) Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents? Being a Behavior Support Specialist for...

  • Information Technology Support Engineer

    2 weeks ago

    West Chester Township, United States Merge IT Full time

    Our enterprise-level client in West Chester, OH, has an immediate need an IT Support Engineer. Please see below for full details--Job Notes:-6+ month contract / extendable and perm possible with good performance.-Onsite in West Chester, Ohio.-Drug & Background required.-Shifts = M-F / 8a-5p Main Responsibilities:• Perform a range of technical work...

  • Unit Risk

    7 days ago

    West Chester, United States Ikea Full time

    ) As a Risk & Compliance Specialist, driving function performance and development within the unit, you will: Promote risk awareness in the unit to support informed decision-making aligned with unit goals and business plans. Support the Risk Manager i Compliance Specialist, Risk, Business Operations, Compliance, Risk Manager, Specialist, Accounting, Retail

  • Behavior Support Specialist

    4 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents?   Being a Behavior Support Specialist at Devereux PA Children's Services has its...

  • Project Specialist Fleet Maintenance

    7 days ago

    West Chester, United States A. Duie Pyle, Inc. Full time

    The Project Specialist will contribute by, supporting and leading technical undertakings with administration components for the Fleet Maintenance Department. This position is accountable for spearheading key implementation projects to help further st Fleet, Project Specialist, Maintenance, Specialist, Transportation, Business Services

  • Communication Specialist-assistive Technology

    7 days ago

    West Chester, United States Comprehensive Therapy Group Full time

    The Communication Specialist is primarily responsible for direct implementation of skill-acquisition of communication systems or devices and data collection within an already existing communication plan. - The Communication Specialist will instruct, educate and train those with IDD/Autism, staff, other professionals and team members as it relates to...

  • Instructional Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: New pay-rate: $17.50 - $19.95 (based upon experience and education)   Are you looking for a rewarding opportunity working with children with special needs? Do you want to join a multi-disciplinary team with a strengths-based approach, emphasizing applied behavior analysis and positive behavior supports?   If you answered YES to either of...

  • Behavior Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: New pay-rate: $22.50 - $25.65 (based upon experience)   Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents?   Being a Behavior...

  • Office Services Specialist

    2 weeks ago

    West Chester, United States Qurate Retail Group Inc. Full time

    US10406 The Opportunity: As an Operations Support Specialist you will report directly to the Operations Services Supervisor and work Monday- Friday, 9am- 5pm. You will support incoming packages and freight, along with setting up for events at Studio Park (QVC corporate headquarters). The position is based in West Chester, PA. Your Impact: * You will...

  • Instructional Support Specialist

    3 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: New pay-rate: $17.50 - $19.95 (based upon experience and education)   Are you looking for a rewarding opportunity working with children with special needs? Do you want to join a multi-disciplinary team with a strengths-based approach, emphasizing applied behavior analysis and positive behavior supports?   If you answered YES to either of...

  • Behavior Support Specialist

    3 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: New pay-rate: $22.50 - $25.65 (based upon experience)     Do you want to join a team of professionals that strives to keep abreast with new research and offers compassionate services designed to uplift and care for the youth population? Do you want to work in an educational setting working with Children and Adolescents?   Being a...

  • Instructional Support Specialist

    6 days ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Description: New pay-rate: $17.50 - $19.95 (based upon experience and education)   Are you looking for a rewarding opportunity working with children with special needs? Do you want to join a multi-disciplinary team with a strengths-based approach, emphasizing applied behavior analysis and positive behavior supports?   If you answered YES to either of...

  • HR Support Specialist

    2 weeks ago

    Chester, United States Excelforce Full time

    Description We are a full Payroll/Time & Attendance/HR provider, companies will outsource their payroll processing to us and use our online platform to process payroll, Time & Labor Management, and for employee HR maintenance. Job Description: We are looking for an HR Implementation Specialist, with experience in HR and project management, technical...