Scale Clerk

2 weeks ago

Lake Orion, United States Corrigan Oil Co Full time
Job DescriptionJob Description

Scale Clerk

Environmental Wood Solutions is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none.  EWS is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within.

Job Overview: 

The primary function of the Scale Clerk is to schedule orders, answer phone calls, and perform scale and front desk operations.  This is a full-time, non-exempt position, M-F during normal business hours and occasional Saturdays throughout the busy season.  This position reports to the Office Manager. 

Essential Job Functions:

  • Greet, welcome and direct visitors appropriately.
  • Notify company personnel of visitor arrival.
  • Answer or refer inquiries visitor inquiries.
  • Maintain employee and department directories.
  • Calculate costs for drivers based on vehicle weight.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Monitor outside vehicles in the yard.
  • Answer phone calls and provide customers with accurate information and willingness to help solve problems.
  • Work with customers to solve basic issues without management intervention.
  • Enter accurate customer data into the computer system while taking orders.
  • Provide availability, size, and pricing information to customers regarding temporary dumpster rentals.
  • Facilitate communication between customers, drivers, and management.
  • Report customer complaints and issues to the proper team members to facilitate issue resolution.
  • Follow up with customers who have inactive cans to generate additional revenue.

Qualifications/Experience/Education:

  • High school diploma or equivalent and 1-3 years of position related experience – preferred.
  • Excellent communication and organization skills.
  • Basic computer skills (Microsoft Excel / Microsoft Word / Microsoft Outlook).
  • Ability to multi-task.
  • Able to pass a 7-year criminal background check.

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