Call Center Representative

4 weeks ago

Sequim, United States Security Services Northwest Inc Full time
Job DescriptionJob Description

About the Company:

Security Services Northwest, Inc., (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Nevada, and Alaska.

SSNW is a nationally recognized supplement for Department of Defense anti-terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, SSNW provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunities.

If you are passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today People are at the heart of our business, and we are always looking for new folk to join our family of professionals

Work Hard, Be Kind


Benefits:

  • $17/hour for swing shifts
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Program
  • Paid Time Off (PTO)/Holidays Paid at time and a half if worked
  • Opportunity for overtime


SSNW is a drug-free workplace.


SSNW is seeking a part-time or full-time Swing Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.

  • Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
  • Dispatch alarms to the appropriate agency;
  • Answer phones, take messages, and dispatch calls for answering service customers
  • Perform a variety of computer tasks and other office duties.



As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.


Job Type: Full-time/ part-time


Salary: From $17.00 per hour


Requirements:

  • Must be able to pass an office efficiency checklist:
    • Typing test - 40 WPM minimum
    • Take sample calls with messages, dispatch call
    • send email, fax, etc...
    • Navigate between screens
    • Put calls on hold, transfer calls
    • Excel, Word, Microsoft 365


Shift:

  • 10-hour shift
  • Swing shift
  • Day shift
  • Night shift
  • Monday to Friday
  • Weekend availability
  • Holidays


Work setting:

  • In-person


Ability to commute:

  • Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)


Experience:

  • Dispatching: 1 year (Preferred)

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