We are a start-up and growing RIA, looking to begin the team build out. Our founder has a history of success and is excited for this next iteration We need the person that can catch all of the balls in the air so that our founder can focus on new business. In the early days, it will be the two of you making the dream happen As the firm expands, there will be many opportunities to grow your role, depending on what is important to you. This role is fully remote and can be performed from anywhere in the US but, if you are near West Central Florida, collaboration days would be preferred.

We are currently hiring a Senior Client Service Associate to play a pivotal role in shaping our firm's operational strategies and processes. You will support our founder, our clients, and our continued growth, ensuring smooth firm-wide operations centered on client service. This will include client-specific, account-specific, and general business functions. Whether it's setting up new accounts, handling service requests, scheduling meetings, or answering phones, you take ownership of the task and follow it to completion. You will strategize with leadership and bring ideas for improvement, along with the tenacity and project management capabilities to implement. We are seeking a candidate who embodies humility, reliability, and exceptional communication skills. Being your proactive self, you look for ways to take care of as much as possible so the firm owner can focus on clients and business growth. Your personal drive and initiative is what will make you successful on our fully remote team Additional responsibilities could include basic office management functions, vendor management, compliance, and marketing.

General Responsibilities:

• Prepare investment and insurance account paperwork and manage the transfer of assets
• Respond promptly to client service requests, troubleshoot service issues, and provide effective solutions
• Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
• Manage the life insurance and/or annuity process; application, design, scheduling exams, providing additional documentation, getting the policy finalized and delivered
• Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
• Prepare, organize, coordinate, and maintain all client paperwork and electronic files in their respective folders and our client portal; ability to work with clients and colleagues on sharing documents
• Update and maintain client status and information within CRM and all internal systems and reports
• Schedule client meetings, maintain calendar, and coordinate scheduling internally and externally; monitor client meeting frequency
• Research and prepare information needed for client meetings; documents, notes, reports, and presentation materials
• Monitor and streamline workflows for client service and business operations tasks
• Track, process, and support clients through the RMD process
• Proactively communicate with clients other advisors, providing updates and addressing concerns
• Conduct research, prioritize issues, and follow up on incoming inquiries
• Collaborate with the founder and the team in various areas, including marketing, human resources, events, etc.

Qualifications:

• Bachelor's degree highly preferred, or equivalent work experience
• Minimum of 5 years of progressive client service and operations experience in investment management, financial planning and insurance
• Demonstrated excellence in optimizing operational processes and delivering exceptional client service
• Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
• Solid understanding of investment and financial planning management concepts
• Familiarity with Wealthbox, Asset-Map, Holistaplan or similar softwares preferred
• Advanced level proficiency in Microsoft Office
• Apple-conversant highly preferred
• Experience working with Schwab as custodian preferred
• Self-motivated and capable of working independently while thriving in a collaborative team environment
• Strong desire to contribute to key business decisions and provide valuable insights
• Reliable, responsible, and detail-oriented with exceptional organizational skills
• Outstanding communication skills, both verbal and written