Host/Hostess - All Day Dining

1 month ago

Auburn, United States The Hotel at Auburn University Full time
Job DescriptionJob Description

We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked

Job Title: Hostess

Department: Ariccia Cucina

Reports To: Restaurant General Manager

Job Overview:

Ariccia Cucina Italiana is located inside of the Hotel at Auburn University. Ariccia is a modern escape that focuses on the best Italian food, wine and community in Auburn, Alabama.

Ariccia honors the classic central Italian cuisine, focusing on the freshest seasonal products, Italian meats & cheeses, signature Porchetta, house-made focaccia and Auburn's best wood-fired pizzas. "A tavola non si invecchia," or "When at the table one does not age" celebrates the simple pleasures of conversations buzzing and glasses clinking - at long last, a taste of authentic Italy.

Duties:

· Provide a warm welcome and fond farewell to guests dining in Ariccia, Piccolo, or Thrive

· Greet all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names and preferences

· Utilize OpenTable to manage guest reservations and seatings to optimize overall flow for both FOH and BOH teams

· Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings

· Escort guests to their tables and deliver clean and accurate menus to each seat; assist guests with chairs following Forbe's standards

· Ensure that all special occasions are being recorded and communicated to both FOH and BOH staff

· Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information

· Answer telephone in a courteous and friendly manner; assist with guest requests/questions or direct them to the appropriate channel

· Collect orders for to-go and in-room dining, and input into the POS

· Assist with Thrive Café operations as needed

· Assist with running food from the expo window to guests' tables without announcing food following proper procedures

· Monitor and observe guest's experience. Ensure guests are satisfied with the beverages and service. Anticipate and respond promptly and courteously to any requests.

· Communicate effectively with front of house and back of house team members to ensure a highly executed dining experience.

· Have a comprehensive knowledge and ability to answer questions about our food, beverage, and overall restaurant and hotel offerings.

· Perform mise en place, opening and closing side work for daily service based on business levels expected.

· Always maintain a neat and clean work environment; ensure overall restaurant ambience is maintained throughout each shift

· Oversee our guests' experience following Ariccia's and IHP's standards of service


· Be available to perform lateral service as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor


Working Conditions:

· Be able to safely lift up to 25 pounds

· Considerable repetitive motion of hands, wrists, shoulders and back is required

· Workplace is a fast paced environment with considerable movement throughout the shift; requires standing and walking 95% of the workday

· Team members must have a flexible work schedule and ability to work nights, weekends and holidays

Qualifications

· Ability to communicate in English, both orally and in writing, with guests and employees

· Ability to work under pressure and deal with stressful situations during busy periods

· A background in restaurant service is preferred.

· Upon selection able to complete the Responsible Vendor course for all team members 18 years old and above

· A basic knowledge of food & beverage procedures and functions

· Possess basic math skills and can handle money and operate a point-of-sale system

· Positive Attitude

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