IT Assistant

Summary

The IT Assistant role within our company is a pivotal position that bridges the gap between technology and functionality. As an IT Assistant, you will be instrumental in ensuring the smooth operation of our technical infrastructure, providing crucial support to our team of developers and other staff members. Responsibilities will include troubleshooting hardware and software issues, maintaining network systems, assisting in software installations and updates, and offering technical guidance and assistance to colleagues. This role offers a dynamic environment where adaptability, problem-solving skills, and a passion for technology are highly valued. Join our team and be at the forefront of innovation in software development.

Essential Duties and Responsibilities

• Provide technical support to employees experiencing hardware or software issues.
• Install, configure, and maintain computer systems and applications.
• Troubleshooting network connectivity problems.
• Assist with setting up and configuring printers, scanners, and other peripheral devices.
• Conduct routine maintenance tasks, such as system updates and antivirus scans.
• Manage user accounts and access permissions.
• Respond to help desk tickets and resolve technical issues promptly.
• Assist in the deployment and testing of new software applications.
• Collaborate with other IT team members to implement IT projects and initiatives.
• Document IT procedures, configurations, and troubleshooting steps.
• Provide technical training and assistance to colleagues as needed.
• Maintain an inventory of hardware and software assets.
• Ensure compliance with IT security policies and procedures.
• Monitor system performance and take proactive measures to optimize performance.
• Keep up-to-date with technological advancements and recommend improvements to existing systems and processes.
• Work with hardware vendors to acquire new equipment and handle warranty processes.
  

Knowledge and Experience

• Technical Proficiency: Strong understanding of computer hardware, software, and networking concepts. Proficiency in operating systems such as Windows, macOS, and Linux.
• Troubleshooting Skills: Ability to diagnose and resolve hardware, software, and network issues effectively and efficiently.
• Customer Service: Excellent interpersonal and communication skills to provide courteous and effective technical support to users.
• Attention to Detail: Meticulous approach to performing tasks and documenting procedures accurately.
• Time Management: Ability to prioritize tasks and manage workload effectively, especially in a fast-paced environment.
• Teamwork: Capacity to collaborate with colleagues and contribute to team projects and initiatives.
• Azure Cloud Services: Familiarity with Microsoft Azure cloud computing services, including but not limited to Azure Virtual Machines, Azure App Services, Azure Storage, Azure Active Directory, and Azure Networking.
• Cloud Security: Understanding of cloud security principles and best practices, including identity and access management, data encryption, and network security in Azure.
• Scripting and Automation: Basic knowledge of scripting languages like PowerShell or Python to automate routine tasks and streamline processes.
• Problem-solving Skills: Ability to analyze complex technical issues and devise practical solutions, often under pressure.
• Continuous Learning: Eagerness to stay updated with the latest technological advancements, including Azure services, Mobile Device Management platforms, and other relevant IT trends.
• Mobile Device Management (MDM): Experience with MDM platforms for managing Windows, iOS, macOS, and Android devices, including configuration, deployment, security policies, app management, and remote troubleshooting.
• MDM Solutions: Familiarity with popular MDM solutions such as Microsoft Intune, JAMF, and MobileIron.
• Device Security: Understanding mobile device security principles and best practices, including encryption, remote wipe capabilities, and compliance enforcement.
• Integration: Ability to integrate MDM solutions with other IT systems and services, such as Active Directory, Azure AD, email servers, and application deployment platforms.
• General knowledge of software development for web apps, mobile apps, and IT solutions.
  

Education Level

Associate degree: Many IT Assistant positions may require an associate degree in a related field, such as Computer Science, Information Technology, or Computer Engineering. Associate degree programs typically provide a foundational understanding of computer hardware, software, networking, and IT support concepts.

Bachelor's Degree: Some employers may prefer candidates with a bachelor's degree in Computer Science, Information Technology, or a related field. A bachelor's degree program offers a more comprehensive education in IT concepts, including programming, database management, cybersecurity, and system administration.

Certifications

While not always mandatory, certifications can significantly enhance your qualifications for an IT Assistant role. They demonstrate your commitment to learning and can give you a competitive edge. Relevant certifications may include CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), and certifications from MDM platform providers such as Microsoft Intune or Jamf.

Practical Experience

Employers often value practical experience and hands-on skills in addition to formal education. Candidates with previous experience in IT support roles, internships, co-op programs, or relevant extracurricular activities may have an advantage.

Continuing Education

The field of information technology is constantly evolving, so IT Assistants should be committed to continuous learning and professional development. This may involve staying updated with the latest technologies, pursuing additional certifications, attending workshops or conferences, and participating in online courses or training programs.

Must be US Citizen | Must be a US Resident

Fully Bilingual (English and Spanish)

EEO