OCTO - ServiceNow Program Director

1 month ago

Washington, United States CSZNet Inc Full time
Job DescriptionJob Description

OCTO - ServiceNow Program Director - 735769

Washington, DC

OCTO is looking for a Director of ServiceNow who will manage and supervise multiple teams responsible for maintaining the ServiceNow platform.

As the Director of ServiceNow, you will manage and supervise multiple teams responsible for maintaining the ServiceNow platform. Your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Personnel responsibilities include job description creation, recruitment, vacancy fulfillment, and performance review assistance. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

Responsibilities

  • Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
  • Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
  • Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.
  • This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
  • Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
  • Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
  • Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
  • Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
  • Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
  • Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

Qualifications

  • Minimum 11 years in IT project/program management and 5 years in Agile development
  • 8 years of experience IT project/program management including planning, budget tracking, status reporting, risk management
  • 5 years of experience with ServiceNow platform, including implementation, ongoing enhancements among multiple stakeholder organizations
  • 5 years of experience with ServiceNow's capabilities in the IT Service Management function.
  • 5 years of experience managing User Stories and Product Backlog in ServiceNow
  • 5 years of experience with Agile Software development methodology including qualitative and quantitative measurement of quality
  • 4 years of experience with briefing C-suite staff on the statis of enterprise projects
  • 11-15 yrs. BA experience
  • 11-15 yrs. Software Development Lifecycle experience
  • 11-15 yrs. requirements gathering and documentation
  • 11-15 yrs. MS Office/PowerPoint experience
  • Excellent oral and written communication skills, effective in challenging and evolving environments
  • Expertise in program/project planning, budget tracking, status reporting, risk management
  • Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support
  • Experience managing User Stories and Product Backlog in ServiceNow
  • Bachelor's Degree or equivalent work experience


Regards

CSZnet inc

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