Hotel Front Desk Receptionist

2 months ago

Rockport, United States The Cove at Rockport Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Strong communication skills, friendliness, knowledge of the surrounding area, and great time management are desired for this position. The ability to work independently, yet as part of the team is also a requirement.


Shifts would be 2-8 pm, or 4-8 pm, with opportunities to add hours.


We are Open until November 3rd, and looking for a person comfortable with helping other departments, including laundry. Comfortable answering phones, helping guests and closing the property each night.

Compensation:

$18 - $20 hourly

Responsibilities:
  • Communicate with housekeeping to make sure guest rooms are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Helping team with bar duties if needed
  • Wash-dry-fold linens


Qualifications:
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company

Located in coastal Rockport we are a 13-room boutique hotel that combines beautiful views with great service. The Cove uses a lot of newer tech with door codes, texting and "virtual" help, but guests do need to see faces and that is super important as well.

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