Transporation Clerk

Goodwill Industries of Greater New York and Northern New Jersey, Inc

Position Title: Transportation Clerk

Location: Brooklyn

Reports To: Training & Engagement Coordinator

Department: Workforce Development

General Purpose:

Responsible for Data Entry in SEAMS and Salesforce, metro card distribution, entries and audits in online Time Keeping System.

Essential Functions:

• Interact with clients and check daily information on clients’ reports.
• Create clients photo IDs and replace the lost and stolen ones.
• Enter information in SEAMS, Salesforce, On Line Time Keeping and Metro card Roster.
• Disburse metro cards to clients and keep an accurate log of all transactions.
• Perform call-in function at the completion of each Orientation session for clients that fail to report for same day Orientation.
• Post FTR in SEAMS for clients that fail to report for the same day Orientation.
• Enter Daily New Referrals for next day Orientation.
• Submit transportation reports to the Fiscal Department and replenish metro cards supply. Reconcile all metro card reports.
• Perform other activities, such as: answer the phones, greet customers, submit daily/weekly and monthly reports.

Requirements/Skills:

• High School Diploma or GED with two years clerical experience.
• Strong interpersonal and customer service experience.
• Previous experience with data entry & file management
• Working knowledge of Microsoft Word, Excel and Outlook.
• Some Salesforce experience helpful but not required.
• Experience working within social services or heavy customer service-based environment helpful.
• Bilingual (Spanish or Creole)/English preferred but not required.