Account Manager, Landscape Services, Residential

2 weeks ago

Mount Pleasant, United States BraveView, Inc. Full time
Job DescriptionJob Description

Job Title: Account Manager, Residential Landscape Services

Location: Mt. Pleasant, SC

Reports To: Director of Maintenance

Compensation:

$66k base salary plus 10% annual bonus, $250/month health insurance allowance, Company Vehicle usage during working hours, PTO, Cell, Laptop. The company is closed the week between Christmas and New Year.

The Maintenance Account Manager is the tip-of-the-spear for client service and interaction. They will assess and sell services to new leads; interact with existing clients in their assigned geography (Daniel Island); and lead, monitor, and supervise the maintenance crews (4-5) servicing properties in the Account Manager's geography.

They will assist the Maintenance Department Manager with the proper execution of activities in the Maintenance Department and coordinate with the Enhancement Team Leader for enhancement and small-project services within their book of business.

They will coordinate directly with chemical, irrigation, and lighting technicians for the execution of specialty services for their clients and with the Landscape Department for design and installation leads that come from their client base.

Ideal Candidate Characteristics:

  • Has strong moral character
  • Has a positive, upbeat, and optimistic attitude
  • Is excellent at developing personal relationships and working in a team environment
  • Has strong communication skills, comfortable receiving and providing feedback
  • Is comfortable working in an entrepreneurial setting

Mission for the Maintenance Account Manager Leader:

The Maintenance Account Manager establishes, develops and maintains long-term client relationships with a key focus on retention, production, and sales of seasonal services.

Duties to include, but not limited to:
- Maximizing retention of current accounts;
- Ensuring client service expectations and quality are met;
- Resolving client issues;
- Providing landscape enhancement opportunities to clients;
- Overseeing Crew Leaders and providing oversight of field operations; - Creating and executing a schedule of consistent communication with clients thru site visits, emails, and telephone communications.

Account Managers are key in the development and training of Crew Leaders and Crew members. Account Managers will manage the scheduling of their crews' operations, ensure they maintain the highest level of safety awareness and practices, and promoting the highest level of quality standards at all of their properties.

Outcomes:

  1. Maintain regular contact with your client base: Clients who have a non-primary residence should be visited in-person at least once during the year if they are at their homes during normal hours of operation. Primary residence Clients should be seen in-person at least twice per year. All clients should be contacted quarterly either in-person, phone, text, or email.
  2. Hit annual retention goals for their client base: Strive to maintain a sub 10% attrition rate in our customer base. This number would exclude homes where the homeowner has moved.
  3. Maintain low turnover within their crew and crew leader base: Our employees are the key reason for our success. We should strive to maintain a below 10% voluntary attrition rate from our crews and crew leaders.
  4. Organize training and development opportunities for their crews: In addition to on-the-job training, Account Managers should take the opportunity to discuss yard service, equipment management, and workplace safety best practices.

    If you feel you are qualified for this position and are interested in pursuing it, please respond to this job posting and we will be happy to discuss this with you in greater detail.

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