IT Technologist

2 weeks ago

Oak Ridge, United States ITR Full time
Job DescriptionJob DescriptionIT Technologist (Deskside Support)Position Overview:East Tennessee company is seeking a IT Technologist to support onsite users. Serve as a primary point of contact for onsite staff seeking information technology assistance and will provide a wide range of computing support services. Candidates must be able to pass a background/drug screen. No Corp to Corp.Required Qualifications
  • Provide in-person (deskside) user support.
  • Serve as an escalation point for the installation, configuration, and troubleshooting of hardware, software, and operating systems.
  • Troubleshoot and resolve network connectivity issues.
  • Application troubleshooting including Teams.
  • Configuration and support of web browsers.
  • Research and identify solutions to problems using a variety of resources.
  • Create and review Knowledge Base articles for the group.
  • Ability to work with minimal direct supervision.
  • Exhibit a customer service mindset while solving problems independently or collaboratively.
Preferred Qualifications
  • Associates degree and/or a minimum of three years directly related experience supporting IT initiative.
  • Knowledge of IT best practices, policies, and procedures
  • Knowledge of ITIL principles
  • Knowledge of diverse computing environments.
  • Knowledge of the ServiceNow’s ITIL management system
  • Knowledge and experience working with supported software: e.g. Adobe; Entrust; etc.
  • Familiarity and knowledge of IT systems, SBMS, and other processes unique to ORNL and provide and assist users with these products.
  • Provide executive level technical support